Murad Sultanzada
Senior Infrastructure Solutions Engineer & Team Lead
Baku
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
12
12
Certificates
Work History
Senior Infrastructure Solutions Engineer
R.I.S.K. Company
Baku
10.2022 - Current
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Participated in formal internal design reviews of proposed products and components.
- Captured technical schematics for use in project planning and execution.
- Coordinated sampling and analysis tasks to verify quality of finished products.
Senior System Engineer
R.I.S.K. Company
Baku
06.2022 - 10.2022
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Analyzed security logs to determine and alleviate network threats.
- Delivered helpdesk service and support to customers.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Assisted employees with resolving network problems at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Performed cost-benefit and ROI analyses for proposed systems.
- Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Integrated database and backup servers into enterprise systems.
- Documented system configuration, mapping and processes.
System Engineer
R.I.S.K. Company
Baku
10.2016 - 06.2022
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Managed key information technology and compliance programs for proactive risk management.
- Assisted employees with resolving network problems at remote locations.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Analyzed security logs to determine and alleviate network threats.
- Compiled, processed, and analyzed test data and results to improve product quality.
- Developed IT policies to comply with applicable laws.
- Optimized networked software and operating systems by applying updates and patches.
- Integrated database and backup servers into enterprise systems.
- Delivered helpdesk service and support to customers.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Researched software and systems products to determine purchase recommendations.
- Implemented networking and server changes to meet client budgets and needs.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Documented system configuration, mapping and processes.
- Checked for accuracy and functionality during implementation of new systems.
- Completed software updates and assessed security patches for optimized computer use.
- Designed tailored disaster recovery solutions to maintain uptime.
IT Administrator Assistant
R.I.S.K. Company
Baku
01.2015 - 10.2016
- Oversaw on-site Helpdesk engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maximized system availability through development and testing of contingency plans.
- Evaluated software products to determine compatibility with existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Devised scripts and automation tools to improve system efficiency.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
Helpdesk Engineer
R.I.S.K. Company
Baku
01.2013 - 10.2015
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided helpdesk support to company users
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Communicated with clients to verify roots and causes of computer problems.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone if needed.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science - Technological Machines And Equipment
Azerbaijan Technical University
Azerbaijan 09.2008 - 08.2012
Skills
Windows Clients and Servers
Virtualization Systems
Storage Systems
Linux Systems
Hardware
Networking
Maintenance and Repair
Infrastructure solutions
Diagnostic skills
DELL/EMC VxRail
DELL/EMC Data Domain
DELL/EMC Data Protect
Dell/EMC Mid-range storages
DELL/EMC PowerStore
DELL/EMC Unity
DELL/EMC Avamar
DELL/EMC Cyber Recovery
DELL/EMC Recover Point
VMware Horizon
VMware Site Recovery Manager
Veritas BackupExec
Veeam Backup and Replication
Certification
Dell/EMC Certified Information Storage and Management Version 4.0
Timeline
Dell/EMC Certified Implement Engineer, Avamar
11-2023
Dell/EMC Certified Implement Engineer, Cyber Recovery
09-2023
Dell/EMC Certified VxRail Deploy 2023
09-2023
VMware Certified Professional 2022
10-2022
Senior Infrastructure Solutions Engineer
R.I.S.K. Company
10.2022 - Current
Dell/EMC Certified Implementation Engineer, VxRail Version 2.0
08-2022
Dell/EMC Certified Cloud Infrastructure and Services Version 3.0
07-2022
Senior System Engineer
R.I.S.K. Company
06.2022 - 10.2022
Dell/EMC Certified Systems Administrator, PowerProtect DD Version 3.0
04-2022
Dell/EMC Certified Implementation Engineer, PowerProtect DD Version 3.0
04-2022
Dell/EMC Certified Midrange Storage Solutions Technology Architect
01-2021
Dell/EMC Certified Data Domain Implementation Engineer
08-2020
Dell/EMC Certified Information Storage and Management Version 4.0
07-2020
Dell/EMC Certified Unity Implementation Engineer
07-2020
System Engineer
R.I.S.K. Company
10.2016 - 06.2022
IT Administrator Assistant
R.I.S.K. Company
01.2015 - 10.2016
Helpdesk Engineer
R.I.S.K. Company
01.2013 - 10.2015
Bachelor of Science - Technological Machines And Equipment
Azerbaijan Technical University
09.2008 - 08.2012