Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Murad Sultanzada

Murad Sultanzada

Senior Infrastructure Solutions Engineer & Team Lead
Baku

Overview

11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
12
12
Certificates

Work History

Senior Infrastructure Solutions Engineer

R.I.S.K. Company
Baku
10.2022 - Current
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Illustrated potential obstacles when conducting site assessments for planned projects.
  • Participated in formal internal design reviews of proposed products and components.
  • Captured technical schematics for use in project planning and execution.
  • Coordinated sampling and analysis tasks to verify quality of finished products.

Senior System Engineer

R.I.S.K. Company
Baku
06.2022 - 10.2022
  • Kept current on all federal and corporate regulations regarding security, ensuring compliance.
  • Analyzed security logs to determine and alleviate network threats.
  • Delivered helpdesk service and support to customers.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Assisted employees with resolving network problems at remote locations.
  • Identified software issues and handled troubleshooting to resolve quickly.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Performed cost-benefit and ROI analyses for proposed systems.
  • Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Integrated database and backup servers into enterprise systems.
  • Documented system configuration, mapping and processes.

System Engineer

R.I.S.K. Company
Baku
10.2016 - 06.2022
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Spearheaded compliance efforts and developed best practices to drive continual process improvements.
  • Managed key information technology and compliance programs for proactive risk management.
  • Assisted employees with resolving network problems at remote locations.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Analyzed security logs to determine and alleviate network threats.
  • Compiled, processed, and analyzed test data and results to improve product quality.
  • Developed IT policies to comply with applicable laws.
  • Optimized networked software and operating systems by applying updates and patches.
  • Integrated database and backup servers into enterprise systems.
  • Delivered helpdesk service and support to customers.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Researched software and systems products to determine purchase recommendations.
  • Implemented networking and server changes to meet client budgets and needs.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
  • Documented system configuration, mapping and processes.
  • Checked for accuracy and functionality during implementation of new systems.
  • Completed software updates and assessed security patches for optimized computer use.
  • Designed tailored disaster recovery solutions to maintain uptime.

IT Administrator Assistant

R.I.S.K. Company
Baku
01.2015 - 10.2016
  • Oversaw on-site Helpdesk engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed deficiencies based on internal audits and suggested remedies.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Maximized system availability through development and testing of contingency plans.
  • Evaluated software products to determine compatibility with existing systems.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Devised scripts and automation tools to improve system efficiency.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Diagnosed and resolved hardware and software issues.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Planned and implemented upgrades to system hardware and software.

Helpdesk Engineer

R.I.S.K. Company
Baku
01.2013 - 10.2015
  • Connected to computer of client using remote link to install programs and applications.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provided helpdesk support to company users
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Communicated with clients to verify roots and causes of computer problems.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Collaborated with outside departments to implement system-wide improvements.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Monitored systems in operation and quickly troubleshot errors.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone if needed.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Developed and implemented preventive maintenance procedures.

Education

Bachelor of Science - Technological Machines And Equipment

Azerbaijan Technical University
Azerbaijan
09.2008 - 08.2012

Skills

Windows Clients and Servers

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Certification

Dell/EMC Certified Information Storage and Management Version 4.0

Timeline

Dell/EMC Certified Implement Engineer, Avamar

11-2023

Dell/EMC Certified Implement Engineer, Cyber Recovery

09-2023

Dell/EMC Certified VxRail Deploy 2023

09-2023

VMware Certified Professional 2022

10-2022

Senior Infrastructure Solutions Engineer

R.I.S.K. Company
10.2022 - Current

Dell/EMC Certified Implementation Engineer, VxRail Version 2.0

08-2022

Dell/EMC Certified Cloud Infrastructure and Services Version 3.0

07-2022

Senior System Engineer

R.I.S.K. Company
06.2022 - 10.2022

Dell/EMC Certified Systems Administrator, PowerProtect DD Version 3.0

04-2022

Dell/EMC Certified Implementation Engineer, PowerProtect DD Version 3.0

04-2022

Dell/EMC Certified Midrange Storage Solutions Technology Architect

01-2021

Dell/EMC Certified Data Domain Implementation Engineer

08-2020

Dell/EMC Certified Information Storage and Management Version 4.0

07-2020

Dell/EMC Certified Unity Implementation Engineer

07-2020

System Engineer

R.I.S.K. Company
10.2016 - 06.2022

IT Administrator Assistant

R.I.S.K. Company
01.2015 - 10.2016

Helpdesk Engineer

R.I.S.K. Company
01.2013 - 10.2015

Bachelor of Science - Technological Machines And Equipment

Azerbaijan Technical University
09.2008 - 08.2012

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Murad SultanzadaSenior Infrastructure Solutions Engineer & Team Lead