MUSHFIG MUKHTAROV
Baku
Summary
Seasoned Parts and Service Manager with a proven track record at AzTekhnika LTD, enhancing inventory management and customer satisfaction. Skilled in vendor relations and problem-solving, I've successfully implemented purchasing strategies that boosted efficiency by 30%. Renowned for teamwork and quality control, I excel in dynamic, customer-focused environments.
Overview
22
22
years of professional experience
Work History
Parts Manager
SARDA Industrial Equipments LLC
07.2023 - Current
- Manages Parts and Procurement for Toyota forklifts dealer in Azerbaijan
Parts Manager
CURRUS LLC
07.2023 - 06.2024
- Manages Parts and Procurement for Volvo Truck&Buses dealer in Azerbaijan
Service Manager
AZTEXNIKA LTD
03.2020 - 07.2022
- Company Overview: Volvo TR, Mack TR, Renault TR, Volvo CE, Clark forklift, JCB, Diecy, John Deere deal in Azerbaijan
- Supervise and direct all activities of the service team
- Ensuring the team follows best practices and maintains service levels
- Follow up on department issues and customer complaints
- Develop problem management and service improvement plans
- To offer superior customer service
- Protecting customer relationships
Parts Manager
AZTEXNIKA LTD
12.2018 - 03.2020
- Manage inventory and vendor relationships for service departments.
- Train employees in customer service and warehouse operations.
- Develop and monitor sales plans and department targets.
- Oversee inventory levels and return processes.
- Handle warranty claims and vendor coordination.
- Process purchase orders and resolve discrepancies.
- Train staff in sales and inventory procedures.
- Maintain employee training standards.
- Plan parts promotions.
- Monitor customer base and develop growth strategies.
- Set sales objectives aligned with dealer productivity and customer service.
Procurement Coordinator
AZTEXNIKA LTD
07.2016 - 12.2018
- Manage and control employee purchase requests and warehouse inventory;
- Coordinate with suppliers and oversee PO creation and confirmation;
- Monitor order placement and delivery processes;
- Recommend critical spare parts based on Service Intervals and department reports;
- Ensure technical solutions meet requirements and source optimal vendors;
- Track shipments and create delivery schedules;
- Provide technical feedback to management and coordinate vendor support;
- Maintain inventory levels and negotiate pricing;
- Research suppliers offering quality products at competitive prices;
- Process invoices and payments accurately;
- Manage vendor relationships and resolve issues promptly;
- Monitor industry trends and coordinate with other departments on purchasing needs.
Spare Parts Specialist
AZTEXNIKA LTD
05.2014 - 07.2016
- Company Overview: AzTekhnika LTD LLC
- Manage timely order fulfillment and payment processing.
- Optimize logistics partnerships for maximum efficiency and customer acquisition.
- Maintain distributor relationships and incentive programs.
- Monitor order execution, and market activities, and generate reports.
- Coordinate with production and logistics teams.
- Process customer orders and billing information.
- Handle shipping documentation and contracts.
- Communicate order updates to customers.
- Address customer complaints.
- Verify order accuracy.
- Coordinate order preparation and shipping.
- Source and validate OEM and aftermarket parts.
Service and Procurement Manager
Bakuhidroservis LLC
01.2006 - 01.2013
- Assess damages
- List required parts
- Source suppliers
- Optimize logistics
- Track orders
- Monitor repairs
Service and Procurement Manager
DERMAKS LLC
01.2003 - 01.2006
- Assess damages
- List required parts
- Source suppliers
- Optimize logistics
- Track orders
- Monitor repairs
Education
Bachelor degree - Mechanical engineering
Azerbaijan Technical University
Baku, Azerbaijan01.2003
Skills
- Microsoft Office
- Outlook
- 1C
- Warehouse operations
- Parts documentation
- Vendor relations
- Invoice processing
- Teamwork
- Quality Control
- Management
- Technical Skills
- Ordering Process Management
- Inventory Management
- Sales Coordination
- Stock management
- Stock control
- Demand forecasting
- Improving customer satisfaction
- Purchasing strategies
- Customer Communication
- Problem-solving
- Results-oriented
- Customer-focused
- Verbal Communication
- Written Communication
- Service scheduling
Training&certificates
- TECHNICAL TRAINING BPW OST (axles)
- ISO 9001:2008, OHSAS 18001:2007, ISO 14001:2004
- VOLVO measuring & special tools
- VOLVO Group (Volvo Truck, Volvo CE, SDLG CE Mack Truck, Renault Truck) spare parts warranty policy
- VOLVO pricing policy (Sweden)
- SDLG Construction Equipment ordering policy
- VOLVO Truck & Construction Equipment ordering policy
- RENAULT Truck ordering policy
- MACK Truck ordering policy
- Clark Forklift ordering policy
- BASES OF PROCUREMENT PROCESSES’ MANAGEMENT - PROLOG training center.
- VISTA (Volvo Trucks and Buses Service) World Championship Semi-Final 2018 (Sweden)
- JCB warranty policy
- JCB pricing policy
- JCB ordering policy
- Toyota parts ordering policy
- Toyota service coordinates policy
Personal Information
- Citizenship: Azerbaijani
- Date of Birth: 05/31/77
Timeline
Parts Manager
SARDA Industrial Equipments LLC
07.2023 - Current
Parts Manager
CURRUS LLC
07.2023 - 06.2024
Service Manager
AZTEXNIKA LTD
03.2020 - 07.2022
Parts Manager
AZTEXNIKA LTD
12.2018 - 03.2020
Procurement Coordinator
AZTEXNIKA LTD
07.2016 - 12.2018
Spare Parts Specialist
AZTEXNIKA LTD
05.2014 - 07.2016
Service and Procurement Manager
Bakuhidroservis LLC
01.2006 - 01.2013
Service and Procurement Manager
DERMAKS LLC
01.2003 - 01.2006
Bachelor degree - Mechanical engineering
Azerbaijan Technical University
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