Mustafa Alhusseini
Phoenix,AZ
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grand Canyon Education
09.2024 - 07.2025
- Assisted 100+ clients daily, resolving financial, billing, and account issues with precision and speed.
- Achieved 95% client satisfaction rate by troubleshooting complex technical and procedural challenges.
- Streamlined CRM workflows, increasing efficiency and reducing errors.
- Escalated high-priority requests to ensure timely and accurate resolution.
Founder / Data Analyst & Trader
Wall Street Orders LLC
01.2019 - Current
- Achieved consistent multi-year portfolio growth by managing a trading LLC specializing in trading stocks and options.
- Conduct daily market analysis using Excel, SQL, charting tools, and data analysis techniques, identifying high-probability trades.
- Maintain portfolio tracking systems, trade logs, and risk assessments to optimize performance.
- Oversee all business operations, including accounting, tax preparation, compliance, budgeting, and strategic planning.
Education
Bachelor of Science - Information Technology (Cybersecurity Emphasis)
Grand Canyon University
Phoenix, AZ01-2027
High School Diploma - undefined
Sunnyslope High School
Phoenix, AZSkills
- Technical & Data Analysis: Excel, SQL, charting tools, financial modeling, portfolio tracking, risk assessment, data analysis
- Customer & CRM Skills: Customer service, CRM software, client support, workflow optimization, ticketing systems
- IT & Technology: Hardware setup & troubleshooting, networking basics, system optimization, cybersecurity fundamentals, software installation & configuration
- Accounting & Finance: Accounting, bookkeeping, tax preparation and filing, budgeting, financial reporting
- Languages: English (Native), Arabic (Professional), Spanish (Intermediate)
Timeline
Customer Service Representative
Grand Canyon Education
09.2024 - 07.2025
Founder / Data Analyst & Trader
Wall Street Orders LLC
01.2019 - Current
High School Diploma - undefined
Sunnyslope High School
Bachelor of Science - Information Technology (Cybersecurity Emphasis)
Grand Canyon University