Mya Rivers
Scottsdale
Summary
Dynamic hospitality professional with extensive experience at The Phoenician Food and Beverage Outlets, excelling in high-volume service and customer engagement. Proven ability to enhance guest experiences through exceptional communication and menu expertise. Skilled in POS systems and adept at upselling, consistently driving sales while maintaining a calm demeanor under pressure.
Overview
4
4
years of professional experience
Work History
Server
The Phoenician
Scottsdale
02.2025 - Current
- Provide personalized service to guests in a five-star dining environment
- Uphold luxury hospitality standards and exceed guest expectations
- Handle high-end food and beverage service with attention to detail
- Collaborate with kitchen and service teams to ensure flawless execution
- Maintain comprehensive knowledge of menu and wine pairings
- Operate POS systems efficiently and accurately process transactions
- Luxury Collection Resort
Barista
Better Buzz Coffee
Scottsdale
11.2024 - Current
- Crafted specialty coffee beverages with attention to customer preferences.
- Provided exceptional customer service in a fast-paced environment.
- Assisted in training new baristas on beverage preparation techniques.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on menu items and seasonal offerings enthusiastically.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Server
Zipps Sports Bar
Phoenix
05.2024 - 01.2025
- Delivered top-tier service in a high-volume restaurant setting
- Handled food and alcoholic beverage service responsibly
- Used POS systems, including Toast and OpenTable
- Adapted to guest requests with professionalism and efficiency
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new servers on menu items and service standards.
- Recommended menu items based on guest preferences and dietary needs.
Host
Backyard
Phoenix
01.2024 - 05.2024
- Delivered high-level customer service in a fast-paced setting
- Maintained a clean, welcoming host stand as the first point of contact
- Operated POS systems and OpenTable for reservations
- Stayed calm and professional during high-volume service hours
- Responded efficiently to guest needs and special requests
Barista / Manager / Store Lead
Black Rock Coffee Bar
Scottsdale
02.2022 - 05.2024
- Managed staff and created weekly work schedules
- Delivered exceptional customer service and promoted brand values
- Drove sales through effective upselling and product knowledge
- Adhered to all health, safety, and security procedures
- Supported various store operations and trained new employees
- Maintained in-depth menu knowledge to make genuine recommendations
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZ05-2027
Associate Coursework - Marketing
Scottsdale Community College
Scottsdale, AZ05.2024
Skills
- Verbal and written communication
- Interpersonal skills and teamwork
- Customer service and conflict resolution
- Sales techniques and upselling
- Menu knowledge and food pairing
- POS systems and cash handling
- High-volume service and multitasking
- Attention to detail and composure
- Social media marketing and branding
- Digital marketing strategy and campaign support
Timeline
Server
The Phoenician
02.2025 - Current
Barista
Better Buzz Coffee
11.2024 - Current
Server
Zipps Sports Bar
05.2024 - 01.2025
Host
Backyard
01.2024 - 05.2024
Barista / Manager / Store Lead
Black Rock Coffee Bar
02.2022 - 05.2024
Bachelor of Science - Marketing
Arizona State University
Associate Coursework - Marketing
Scottsdale Community College