Mycalah Bradley
Mesa
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Cosmetology Student
Avalon Institute
02.2023 - 01.2024
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Direct Support Assistant
Valley Life
07.2020 - 08.2021
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
Customer Service Representative
Consumer Cellular
06.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Data Entry Clerk
JPMorgan Chase
02.2020 - 05.2020
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
Education
Avalon Institute
Mesa, AZ01.2024
Medical Assistant -
Carrington College - Phoenix
Phoenix, AZ01.2020
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2019
Skills
- Injury Support
- Client Education
- Diagnosing Patients
- Personal Care Assistance
- Caring Companionship
- Problem Identification
- Service Documentation
- Community Integration
- Professional Development
- Attentive to People
- Administrative Support
- Client Records Management
- Safety Behaviors
- First Aid Certification
- Word Processing
- Status Updates
- Developing Client Trust
- Cosmetology
- Sanitation practices
- Haircutting techniques
- Waxing services
- Hair styling
- Hair extensions
- Blowout techniques
- Highlighting methods
- Skincare treatments
- Color application
Timeline
Cosmetology Student
Avalon Institute
02.2023 - 01.2024
Direct Support Assistant
Valley Life
07.2020 - 08.2021
Data Entry Clerk
JPMorgan Chase
02.2020 - 05.2020
Customer Service Representative
Consumer Cellular
06.2019 - 12.2020
Avalon Institute
Medical Assistant -
Carrington College - Phoenix
High School Diploma -
Mountain Pointe High School
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