Mychal Rodriguez
Chandler
Summary
Results-driven Store Manager with expertise in customer service and strategic planning. Proven track record in optimizing store operations and training staff to enhance performance and compliance.
Overview
13
13
years of professional experience
Work History
Store Manager
Total Wine & More
Phoenix, AZ
05.2023 - Current
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock assortment and minimizing shrink.
- Developed team schedules, aligning staffing needs with business demands.
- Trained and mentored staff on product knowledge and customer service excellence.
Assistant Store Manager
Total Wine & More
Phoenix, AZ
05.2016 - 05.2023
- Oversaw daily operations, ensuring store compliance with company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service standards.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Merchandising Supervisor/Receiver
Total Wine & More
Phoenix, AZ
12.2014 - 05.2016
- Led merchandising team to optimize product placement and enhance customer engagement.
- Coordinated seasonal merchandising initiatives, ensuring alignment with marketing campaigns and store objectives.
Front End Team Member
Total Wine & More
Phoenix, AZ
03.2013 - 12.2014
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12.2014
High School Diploma -
Bourgade Catholic High School
Phoenix, AZ2008
Skills
- Customer service
- Problem-solving
- Strategic planning
- Multitasking and organization
- Operational efficiency
Timeline
Store Manager
Total Wine & More
05.2023 - Current
Assistant Store Manager
Total Wine & More
05.2016 - 05.2023
Merchandising Supervisor/Receiver
Total Wine & More
12.2014 - 05.2016
Front End Team Member
Total Wine & More
03.2013 - 12.2014
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Bourgade Catholic High School