Mychelle Arias
Chandler
Summary
Eligibility Specialist at AZCEND with expertise in client assessment and application processing. Proven ability to navigate complex program regulations while delivering exceptional bilingual communication. Recognized for enhancing client satisfaction through effective appointment scheduling and thorough documentation. Committed to providing a respectful and collaborative environment for diverse populations.
Overview
13
13
years of professional experience
Work History
Eligibility Specialist /Bilingual Administrative Assistant
AZCEND
Chandler
06.2012 - Current
- Setting appointments for clients
- Conversing with clients from different cultures daily, providing high level of respect and patience with each interaction.
- Conduct interviews with applicants to determine their eligibility for assistance programs.
- Answering phone calls and answering questions about our programs
- Maintain comprehensive knowledge of program regulations, policies, and procedures.
- Review applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Assist clients with completing forms required for processing applications our program or other programs
- Process client applications in accordance with established guidelines.
- Provide guidance on how to apply for benefits and answered questions related to the process.
Skills
- Client assessment
- Application processing
- Program knowledge
- Data entry
- Documentation and paperwork
- Effective communication skills
- Teamwork and collaboration
- Bilingual communication
- Appointment scheduling
Languages
Spanish
Limited
Life Skills
- The ability to talk with clients and relate with their current situation in a respectful manner and provide information or resources as needed.
Timeline
Eligibility Specialist /Bilingual Administrative Assistant
AZCEND
06.2012 - Current
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