Mykel Gray
Gilbert
Summary
Focuses on building connections, adapting to new environments, and delivering end results. Collaborates with teams through effective communication and creating a trusting environment. Proven capacity to generate customer relationships.
Overview
6
6
years of professional experience
Work History
Market Lead Configuration Analyst
MedImpact Healthcare Systems, Inc
Tempe, AZ
08.2023 - 05.2026
- Configuration Analyst Aug 2023 - Sep 2024 Promoted to Lead Analyst Oct 2024
- Client facing role responsible for creation/coding and maintenance of Kaiser-Permanente Hospital pharmacy member benefits.
- Creation of Kaiser-Permanente member benefits by researching member data with sql, organizing in excel, and loading/coding into a company data program.
- Led and organized the work responsibilities for team members as Lead Analyst aiming to execute efficient operation of the department.
- Recognized as a key leader on a team responsible for 150% of volume and delivery growth vs. previous year.
- Responsible for delivering over 50% of daily work fulfillment.
- Analyzed system configurations to ensure alignment with business requirements and compliance standards.
Account Relationship Executive
Barton Associates
Tempe, AZ
03.2023 - 2023
- Cultivated and nurtured client managers via cold leads, B2B.
- Diligently studied to become an expert in the healthcare staffing industry
- Experience with CRMs; Oracle, Salesforce; Excel.
- Managed the entire sales cycle from finding a potential client to securing and closing a completed deal
- Identified and developed a portfolio of key hiring managers in different hospitals or healthcare facilities.
- Cultivated relationships with clients through developed, high-quality customer consultation.
- Developed and implemented operational strategies to optimize staffing efficiency.
Shift Manager/Expo
Sauce Pizza and Wine
Mesa, AZ
10.2020 - 08.2023
- Responsible for operations of the front-end including sales summaries, receipts, staff assignments, closing, etc.
- Accountable for daily financials including labor budgets, profits, inventory, cash drawers, and sales data.
- Managed and ordered inventory on a monthly basis.
- Hired, trained, and provided feedback to new employees to increase their productivity.
- Engaged with guests to provide a pleasant customer experience.
- Supervised daily operations to ensure efficiency and quality service delivery.
Education
BS - Business Administration
Purdue Global University
West Lafayette, IN02-2023
Skills
- Bilingual
- Ethical
- Strong Values
- Passionate
- Initiative Driven
- Problem Solver
- Self-Starter
- Organized
- Fluent in Spanish
- Customer-oriented
Timeline
Market Lead Configuration Analyst
MedImpact Healthcare Systems, Inc
08.2023 - 05.2026
Account Relationship Executive
Barton Associates
03.2023 - 2023
Shift Manager/Expo
Sauce Pizza and Wine
10.2020 - 08.2023
BS - Business Administration
Purdue Global University
Additional Relevant Experience
- Bulwark Exterminating, Mesa, AZ - Office Support Representative Nov 2019- Mar 2020 Responsible for assisting clients with pest control service-related issues, 100 calls a day.
- OnTrac, Chandler, AZ - Customer Care Advocate Aug 2019- Nov 2019 Handled customer service inquiries with de-escalation skills.
- Barnes & Noble Starbucks Café, Mesa, AZ Aug 2016 – April 2017