Myra McDonald
Chandler,AZ
Summary
Senior eligibility and human services professional with 15+ years of direct experience determining and maintaining eligibility for public assistance programs in county and state-regulated environments. Extensive background managing complex cases involving medical, financial, and family dynamics; conducting eligibility interviews; reviewing verifications; calculating budgets; ensuring policy compliance; and mentoring staff. Proven ability to exercise independent judgment, conduct quality assurance reviews, and support vulnerable populations in high-volume, deadline-driven settings.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Clinical Operations Support
Aviant Hospice
Chandler, AZ
07.2024 - Current
- Support operations in a highly regulated healthcare setting serving complex patient populations.
- Conduct detailed reviews of medical records and EMR documentation to ensure accuracy, compliance, and billing eligibility.
- Coordinate interdisciplinary team meetings and evaluate service delivery outcomes.
- Assist in screening, onboarding, training, and evaluating staff; conduct competency and performance reviews.
- Participate in quality assessment, audits, and regulatory compliance activities.
- Manage budgets for staffing, medical supplies, DME, and pharmacy resources.
- Provide administrative support and assist with admissions.
Owner / Operator
JoliStyles (Online Business)
10.2019 - Current
- Manage inventory of over 3000+ items, optimized sourcing and listing processes to increase profit margins.
- Developed a brand presence on Poshmark with 168,000+ followers.
- Maintain a 5-star rating with over 2500 five star reviews
- Achieved Top-Seller, Top-Rated and Ambassador II status
- High attention to service, quality and customer relations.
- Managed records, budgets, reporting, and compliance for a high-volume business requiring independent judgment and prioritization.
Family Support Specialist
Branching Out
Chandler, AZ
07.2023 - 05.2024
- Onboarded new employees
- Supported families of children with disabilities by coordinating services, eligibility-related documentation, and community resources.
- Conducted client interviews and maintained records in compliance with state and federal regulations.
- Served as liaison between families, providers, and administrative teams to ensure timely services.
Regional Administrative Assistant II
Arizona Department of Child Safety
Mesa, AZ
07.2022 - 07.2023
- Lead Administrative Assistant, supported 10 administrative assistants in field offices
- Handled procurement and inventory for all field offices
- Maintained corporate fleet of vehicles
- Set up all corporate meetings and training
- Conducted interviews in staff shortages
- First point of contact for all new hires
- Regulated all supplies, employee access, and badges
- Provided administrative support within a public human services agency.
- Coordinated interviews, onboarding, and compliance documentation.
- Maintained confidential databases and supported regulatory reporting requirements.
Resident Program Coordinator
Brookdale Senior Living
Chandler, AZ
01.2018 - 02.2019
- Developed and implemented daily activities to ensure resident engagement and overall social, physical and mental well-being.
- Incorporated creative activities and events
- Supervised caregiving and dining staff
- Reviewed service plans, coordinated care, ensured regulatory compliance, and provided direct support to vulnerable populations.
Certified Caregiver / Med-Tech
Brookdale Senior Living
Chandler, AZ
07.2017 - 01.2018
- Assisted with ADLs including bathing, grooming, toileting and overall hygiene.
- Assisted in transferring and basic mobility
- Performed light housekeeping and decor and safety enhancements
- Assisted in residents transitioning. Offered emotional and spiritual support.
- Reviewed service plans, coordinated care, ensured regulatory compliance, and provided direct support to vulnerable populations.
Eligibility Examiner
Westchester County Department of Social Services
Westchester County, NY
01.1989 - 01.2007
- Managed complex public assistance eligibility cases for individuals and families, including Food Assistance, Medical Assistance, cash assistance, emergency relief, and related support programs.
- Conducted in-depth intake and recertification interviews to assess family composition, financial circumstances, medical needs, and program eligibility.
- Reviewed, analyzed, and verified medical, legal, financial, and residency documentation in accordance with state and federal regulations.
- Calculated and authorized assistance budgets using manual and automated eligibility systems.
- Determined initial eligibility, ongoing eligibility, changes, closures, denials, and reinstatements.
- Maintained accurate and timely case records; ensured compliance with policy, deadlines, and documentation standards with caseloads as high as 800.
- Exercised independent judgment in unclear or complex situations consistent with program policy.
- Provided guidance and informal mentoring to newer staff on case maintenance, documentation standards, and eligibility determinations.
- Participated in quality control reviews, case reads, and corrective action processes.
- Prepared documentation and summaries for administrative hearings and responded to appeals when required.
- This role performed the same core functions as the current Assistance Payments Worker classification, including complex case analysis, eligibility determination, budget calculation, documentation review, and policy application.
Education
Graphic Design
Mesa Computer College
Mesa, AZSociology
SUNY At Albany
Albany, New York, NYComputer Science
Voorhees College
Denmark, SCSkills
- Assistance Program Eligibility
- Complex Case Management
- Intake & Recertification Eligibility Interviews
- Public Assistance Programs
- Customer service
- Computer skills
- Office administration
- Administrative support
- Strong problem solver
- Meticulous attention to detail
- Resourceful
Accomplishments
Self-published two books
Owner and operator of an online retail business with over 2500 five star reviews and 170,000 followers.
Certification
Certified Caregiver
Timeline
Administrative Assistant / Clinical Operations Support
Aviant Hospice
07.2024 - Current
Family Support Specialist
Branching Out
07.2023 - 05.2024
Regional Administrative Assistant II
Arizona Department of Child Safety
07.2022 - 07.2023
Owner / Operator
JoliStyles (Online Business)
10.2019 - Current
Resident Program Coordinator
Brookdale Senior Living
01.2018 - 02.2019
Certified Caregiver / Med-Tech
Brookdale Senior Living
07.2017 - 01.2018
Eligibility Examiner
Westchester County Department of Social Services
01.1989 - 01.2007
Sociology
SUNY At Albany
Computer Science
Voorhees College
Graphic Design
Mesa Computer College