Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadir Adayev

Baku

Summary

Dynamic Customer Support Engineer excelling in root-cause analysis and issue resolution. Known for enhancing customer satisfaction through effective troubleshooting and empathetic communication. Adept at delivering timely solutions, ensuring clients receive exceptional support and service.

Overview

6
6
years of professional experience

Work History

Customer Support Engineer

GlobalLogic
01.2024 - 11.2024
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Help Desk Technician

GlobalLogic
10.2022 - 12.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Help Desk Technician

Landau School
03.2019 - 04.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Bachelor of Arts - Regional Studies of USA

Azerbaijan University of Languages
Baku, Azerbaijan
01-2022

Skills

  • Customer support
  • Issue resolution
  • Equipment installation
  • Root-cause analysis
  • Software updates
  • Device configuration
  • Customer issue resolution
  • Technical support

Languages

English (Fluent)
Russian (Native)
Azerbaijani (Fluent)
Japanese (Intermediate)

Timeline

Customer Support Engineer

GlobalLogic
01.2024 - 11.2024

Help Desk Technician

GlobalLogic
10.2022 - 12.2023

Help Desk Technician

Landau School
03.2019 - 04.2022

Bachelor of Arts - Regional Studies of USA

Azerbaijan University of Languages

Similar Profiles

CREATE PROFILE
Nadir Adayev