Nadja Karrmina Makiling
Grand Canyon
Summary
Experienced in managing Housekeeping in diverse settings. Strengths include maintaining high standards of cleanliness, team management and training, inventory control, and budgeting. Have led teams to enhance operational efficiency and guest satisfaction in previous roles. Possess strong problem-solving skills and decision-making abilities for effective housekeeping management.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Squire at Grand Canyon, a Holiday Inn Resort
09.2018 - 01.2025
- Checked inventory for required supplies and made lists for needed cleaning products.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Verified each completed room against standard plans to maintain consistency.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Housekeeping Coordinator
Best Western Premier Grand Canyon Squire Inn
09.2017 - 09.2018
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Supervisor
Best Western Premier Grand Canyon Squire Inn
09.2016 - 09.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Food and Beverage Supervisor
Best Western Premier Grand Canyon Squire Inn
01.2015 - 01.2016
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Housekeeping Room Attendant
Tune Hotel Davao
11.2013 - 03.2014
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Provided guests with information on hotel services and room features.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Communicated with maintenance team on damages to repair.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
Education
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's College
04-2014
Skills
- Cleaning practices
- Quality assurance and control
- Ordering cleaning supplies
- Employee evaluations
- Training and mentoring
- Work prioritization
- Payroll
- Inter-department collaboration
- Task delegation
- Staff evaluations
- Scheduling and planning
- Expense tracking
Education and Training
other
Timeline
Housekeeping Manager
Squire at Grand Canyon, a Holiday Inn Resort
09.2018 - 01.2025
Housekeeping Coordinator
Best Western Premier Grand Canyon Squire Inn
09.2017 - 09.2018
Housekeeping Supervisor
Best Western Premier Grand Canyon Squire Inn
09.2016 - 09.2017
Food and Beverage Supervisor
Best Western Premier Grand Canyon Squire Inn
01.2015 - 01.2016
Housekeeping Room Attendant
Tune Hotel Davao
11.2013 - 03.2014
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's College
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