Nagarajan Muthusamy
Phoenix,AZ
Summary
Results driven professional with 17+ years of experience in the fields of Storage Product Testing and Operations Management. Strong analytical, organizational, communication and interpersonal skills with proficiency in interfacing with management and IT professional to solve business problems. Effective business analysis and planning through preparation of business scenarios, use cases and requirement analysis.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager – Azure IAAS POD
Mindtree Ltd.
10.2022 - Current
- Managed approximately 20+ team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Product Tester
Equifax
07.2015 - 10.2020
- Wrote and executed 100+ test cases and test plans including test plan for usability, functionality and regression testing
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Collaborated with cross-functional teams to ensure software met functional requirements, leading to successful product releases.
- Developed detailed test cases based on business requirements documents, ensuring accurate coverage of all functionalities under review.
- Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
- Analyzed performance data from load tests, providing recommendations for optimizing system performance and scalability.
- Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
- Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
- Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
- Improved software quality by executing comprehensive test plans and meticulously documenting results.
- Incorporated delivery requirements into planning of testing schedules.
- Supported post-release activities including troubleshooting customer-reported issues and coordinating with the development team for quick resolutions.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Maintained strong communication with stakeholders throughout the project lifecycle, ensuring expectations were managed effectively regarding timelines and deliverables.
- Increased collaboration between cross-functional teams through effective communication of test results and recommendations.
- Ensured consistency across all releases with strict adherence to established change management procedures during deployment phases.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Test Engineer
Mind Tree Ltd
06.2008 - 03.2014
- Defined and tracked test results, defect counts and performance discrepancies.
- Established effective communication channels between engineering teams for better collaboration on projects.
- Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
- Reviewed results and produced daily reports for developers.
- Reproduced defects and documented findings.
- Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.
- Reviewed, evaluated, and identified requirements for testability.
- Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
Test Engineer
Adaptec India Pvt Ltd
07.2005 - 06.2008
- Involved in various projects testing SCSI, SAS, SATA & e-SATA RAID Controllers.
- Involved in Integration, System, Sanity, Adhoc, Regression & Acceptance testing.
- Make our own Test Setup by assembling hardware, installing OS (Linux, Solaris, Windows) and installing required device drivers.
- Manual Testing for all Adaptec RAID Controllers (HBAs) & the Expanders.
- Test Case Development, Testing Adaptec Storage Management Software, Testing the RAID functionality at the Firmware level & executing the CLI commands for checking the controller’s functionality, raising bugs and following it up until closure.
- Defect Reporting and tracking using “Dell Defect Tracking System (DDTS).”
- Help development team in setting up the testbeds and reproducing the bug reported Run overnight heavy IOs in our testbeds.
Technical Support Specialist
Dell Technologies
07.2002 - 07.2005
- Worked in various roles like Tech Support Representative, Server Support Specialist and Tech Support Specialist.
- Provided Technical Support for Dell customers on Desktops, Servers and Storage Products.
- Helped customers in installing OS (Linux, Windows, etc) and configuring RAID on their Servers.
- Generated metrics report on daily basis and forward to the team manager.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Master of Science - Master of Computer Applications (MCA)
St. Marys School of Management Studies
University Of Madras 05.2002
Skills
- Troubleshooting
- System Integration Testing
- User Acceptance Testing
- Regression Testing
- Bug Tracking
- Problem-Solving
Certification
- ITIL V3 Foundation Certified.
- GCP Associate Cloud Engineer Certified.
Timeline
Operations Manager – Azure IAAS POD
Mindtree Ltd.
10.2022 - Current
Senior Product Tester
Equifax
07.2015 - 10.2020
Senior Test Engineer
Mind Tree Ltd
06.2008 - 03.2014
Test Engineer
Adaptec India Pvt Ltd
07.2005 - 06.2008
Technical Support Specialist
Dell Technologies
07.2002 - 07.2005
Master of Science - Master of Computer Applications (MCA)
St. Marys School of Management Studies
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