Naila Hasanli
Baku
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Specialist
Kapital Bank OJSC
12.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative Junior Specialist
Kapital Bank
01.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Volunteer Services Officer
Kapital Bank
09.2021 - 12.2021
- Worked with team members to promote great customer service and pleasant work environment.
Education
Bachelor of Arts - International Relations
The Academy of Public Administration
Baku, Azerbaijan07.2021
Skills
- Balance Verification and Reconciliation
- Problem Solving
- Team Leadership
- Time Management
- Relationship/team building
- Decision Making
Languages
Azerbaijan
Native language
English
Advanced
C1
Russian
Beginner
A1
Computer Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Hobbies
Reading
Drawing
Writing
Puzzles
Foreign language learning
Educational Simulations
Model OIC International Relations Academy held by ICYF‐ERC in- partnership with the Ministry of Youth and Sport of the Republic of- Azerbaijan
Delegate of UAE
April 2020 — June 2020
Brundtland Commission Model of the UN General Assembly
Delegate of USA)
December 2019
Binagadi District Youth House MUN
Delegate of Pakistan (Best Delegate Award)
November 2019
Timeline
Customer Service Representative Specialist
Kapital Bank OJSC
12.2022 - Current
Customer Service Representative Junior Specialist
Kapital Bank
01.2022 - 12.2022
Volunteer Services Officer
Kapital Bank
09.2021 - 12.2021
Bachelor of Arts - International Relations
The Academy of Public Administration
Similar Profiles
Samir MaharramovSamir Maharramov
Database Developer at Kapital Bank OJSCDatabase Developer at Kapital Bank OJSC
NARMIN HUSEYNLINARMIN HUSEYNLI
Tech Lead/Internal Trainer at Kapital Bank OJSCTech Lead/Internal Trainer at Kapital Bank OJSC
Naila HasanliNaila Hasanli
AML/KYC Analyst at Kapital Bank OJSCAML/KYC Analyst at Kapital Bank OJSC