Naila Hasanli
Baku
Summary
A dedicated and adaptable professional with a diverse background in customer service and compliance roles. Skilled in delivering exceptional customer service, addressing complex inquiries, and ensuring compliance with regulatory standards. Proficient in AML and KYC processes, with a strong focus on risk management, problem-solving, and fostering positive work environments. Eager to bring excellent communication, teamwork, and analytical skills to a challenging new role.
Overview
3
3
years of professional experience
Work History
AML/KYC Analyst
Kapital Bank OJSC
Baku
03.2024 - Current
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
- Investigated alerts generated by automated monitoring tools for potential money laundering activity.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
Customer Service Representative Specialist
Kapital Bank OJSC
Baku
12.2022 - 03.2024
Customer Service Representative (Junior Specialist
Kapital Bank OJSC
Baku
01.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Volunteer Internship Program
Kapital Bank OJSC
Baku
09.2021 - 12.2021
- Worked with team members to promote great customer service and pleasant work environment.
Education
Bachelor of Arts - International Relations
The Academy of Public Administration Under The President of The Republic of Azerbaijan
Baku, Azerbaijan07.2021
Skills
- Problem Solving
- Team Leadership
- Time Management
- Relationship/team building
- Decision Making
Personal Information
- Date of Birth: 04/10/2000
- Gender: Female
- Nationality: Azerbaijani
Affiliations
- Model OIC International Relations Academy held by ICYF‐ ERC in- partnership with the Ministry of Youth and Sport of the Republic of- Azerbaijan - April 2020 - June 2020
- Brundtland Commission Model of the UN General Assembly - Dec 2019
Trainings
"Strengthening Sanctions Compliance & Financial Sector Practices in Azerbaijan: KYC, EDD, CBRs and PPPs in Financial Sector"
USACC, CRDF Global and Azerbaijan Banks Association - (September 2024)
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Beginner
A1
Computer skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- SQL
Timeline
AML/KYC Analyst
Kapital Bank OJSC
03.2024 - Current
Customer Service Representative Specialist
Kapital Bank OJSC
12.2022 - 03.2024
Customer Service Representative (Junior Specialist
Kapital Bank OJSC
01.2022 - 12.2022
Volunteer Internship Program
Kapital Bank OJSC
09.2021 - 12.2021
Bachelor of Arts - International Relations
The Academy of Public Administration Under The President of The Republic of Azerbaijan
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