Naila Khalafli
Baku
Summary
Experienced professional with over 9 years in the banking sector, specializing in operations and customer service, including leadership roles as a Branch Team Lead. Over the past 3 years, transitioned into Talent Acquisition within R&D company, currently working as a Senior Talent Acquisition Specialist. Successfully established and optimized end-to-end recruitment processes from the ground up in a fast-growing, innovative environment. Brings a strong background in process development, team leadership, and building efficient hiring pipelines across diverse and complex roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Talent Acquisition Specialist
EiGroup LLC
10.2024 - Current
- Development of recruitment strategy that includes a structured process for planning and implementation.
- Implementation of targeted headhunting efforts for mid and senior-level professionals or specialists, both locally and internationally at faster pace. Utilization of online platforms, existing contacts, and networking events to identify and attract targeted talent.
- Monitoring of recruitment metrics such as time-to-fill, cost-per-hire, and payrolls of hires to continuously optimize the recruitment process.
- Regular review and update recruitment and hiring progression based on statistical analysis and feedback from hiring managers, candidates, and Talent Acquisition stakeholders.
- Ensuring that career development and performance plans are effectively integrated into the employee lifecycle, from onboarding to ongoing assessments. Provide training and resources to managers and staff members on setting goals and conducting meaningful performance discussions.
- Ensuring all stakeholders conducting timely mid-year and end-year performance assessments using a updated and standardized framework that aligns with organizational goals and values. Facilitate, collect and provide constructive feedback to employees' and hiring managers on individual career growth and personal development for each employee.
- Offering opportunities for continuous learning and development through workshops, seminars, online courses, and mentorship programs.
- Development of the Rewards and Benefits program to ensure it effectively provides a process for recognition of employees for their contributions. Regular review of compensation packages, bonuses, and non-monetary incentives to remain competitive in the market.
- Regular assessment of employee engagement and satisfaction through surveys, exit interviews, etc.
- Fostering a culture of open communication and collaboration by implementing tools and practices that facilitate trust and transparent communication among team members and across teams.
- Developing, regular review and update of policies, procedures, and resources related to HR - R&B, employee support, networking, and engagement to ensure alignment with organizational goals and values.
- Control of HR related documentation assuring compliance, confidentiality, and quality.
Talent Acquisition Specialist
EiGroup LLC
09.2022 - 10.2024
- Collaborated with hiring managers to identify staffing needs and create detailed job descriptions.
- Coordinated onboarding processes to ensure smooth transitions for new hires into the organization.
- Conducted thorough candidate screenings and interviews to assess qualifications and cultural fit.
- Assisted in creating employer branding initiatives to enhance company visibility in the job market.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Established strong relationships with universities and professional associations to build pipeline of early career talent.
- Maintained a positive corporate environment helping to boost employee morale, retention, and productivity.
- Promoted participation in all available programs and activities, including Rewards and Benefits (R&B) initiatives, Travel Opportunities, and internal and external events. Communicate the benefits and value of these programs to employees and encourage them to take advantage of these opportunities for personal and professional growth.
Teal Leader
PASHA Bank OJSC
10.2021 - 09.2022
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Streamlined processes to improve workflow efficiency and reduce turnaround times.
- Mentored junior team members, fostering skill development and collaborative work environment.
- Oversaw daily operations, ensuring adherence to compliance regulations and internal policies.
Senior Operations Specialist
PASHA Bank OJSC
10.2018 - 10.2021
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Mentored junior team members, fostering professional growth and collaborative problem-solving skills.
- Managed escalated customer issues, ensuring timely resolution while maintaining strong client relationships.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
Operations Specialist
PASHA Bank OJSC
02.2016 - 10.2018
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Streamlined communication between departments, enhancing collaboration and reducing response times.
- Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
- Trained new team members on customer service protocols and system navigation.
- Developed strong customer relationships through effective communication and problem-solving strategies.
Customer Service Assistant
PASHA Bank OJSC
02.2013 - 02.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Trained new staff on best practices in customer service protocols, fostering a knowledgeable team environment.
- Managed multiple communication channels, ensuring timely responses to phone, email, and chat inquiries.
- Managed customer accounts, ensuring accuracy and up-to-date information.
Education
Applied Mathematics
Baku State University
Baku, Azerbaijan06-2012
Skills
- Applicant tracking systems
- Onboarding process management
- Performance Management
- Employee Engagement
- Recruitment and hiring
- Retention program development
Certification
- SHRM Essentials for Human Resources - August 2024
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Azerbaijani
Bilingual or Proficient (C2)
Timeline
Senior Talent Acquisition Specialist
EiGroup LLC
10.2024 - Current
Talent Acquisition Specialist
EiGroup LLC
09.2022 - 10.2024
Teal Leader
PASHA Bank OJSC
10.2021 - 09.2022
Senior Operations Specialist
PASHA Bank OJSC
10.2018 - 10.2021
Operations Specialist
PASHA Bank OJSC
02.2016 - 10.2018
Customer Service Assistant
PASHA Bank OJSC
02.2013 - 02.2016
Applied Mathematics
Baku State University
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