Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nailah Jones

Phoenix

Summary

Detail-oriented professional with extensive experience in administrative support, reception, and customer service in fast-paced environments. Proficient in Microsoft Office, scheduling, and event coordination, demonstrating strong multitasking abilities and organizational skills. Recognized for exceptional communication and professionalism, consistently delivering high-quality support across various roles.

Overview

4
4
years of professional experience

Work History

Team Member

Raising Cane's Restaurants
Murrieta
07.2025 - Current
  • Delivered efficient, friendly service to over 100 guests per shift in high-volume environment.
  • Maintained food safety and quality standards, ensuring scores of 95% or higher on inspections.
  • Restocked, cleaned, and organized workstations for seamless operations during peak hours.
  • Collaborated with team of 12+ employees to enhance service times during rush periods.

Volunteer

The View Church
Menifee
01.2024 - Current
  • Assisted with community outreach events serving 200+ local residents
  • Helped organize donation drives and charity events by preparing materials, coordinating volunteers, and assisting during setup
  • Supported holiday and youth programs, ensuring smooth operations and a welcoming experience for attendees.

Nanny/Childcare Provider

Care.com Inc
Phoenix
06.2021 - Current
  • Oversaw care for children ages 1 to 10, managing over five families during summer months.
  • Planned and led educational activities that enhanced reading skills and creative engagement.
  • Maintained open communication with parents, delivering daily updates and ensuring child safety.

Administrative Assistant Intern

The View Church
Menifee
05.2024 - 08.2025
  • Created and maintained filing systems using Microsoft Office, managing over 150+ records and documents
  • Built and updated Excel spreadsheets to track event budgets, volunteer schedules, and attendance lists
  • Scheduled 20+ meetings per month and managed multiple calendars for church leadership
  • Assisted in planning events attended by up to 300+ community members, ensuring smooth logistics and volunteer coordination.

Receptionist

The View Church
Menifee
05.2024 - 08.2025
  • Greeted over 40 daily visitors and managed 50+ calls with professionalism and precision.
  • Utilized Microsoft Outlook for appointment scheduling and reminders for church staff.
  • Developed spreadsheets to monitor visitor sign-ins, phone logs, and follow-up requirements.
  • Simultaneously handled phone calls, emails, and in-person inquiries to ensure smooth operations.

Shift Lead

Fresh Fusion
Phoenix
08.2023 - 04.2025
  • Supervised shifts of up to 8 team members, ensuring productivity and customer satisfaction
  • Trained and mentored 5+ new employees, improving team efficiency and reducing onboarding time
  • Oversaw inventory and reduced supply shortages by implementing a new restocking process
  • Managed opening/closing procedures, including cash handling of up to $1,500 per shift
  • Private Families

Shift Lead

Rubio's Coastal Grill- GSA
Murrieta
06.2022 - 08.2022
  • Managed shift operations and oversaw up to 6 employees per shift
  • Resolved 10+ customer concerns weekly, maintaining positive guest experiences and repeat business
  • Trained new hires on customer service and food safety procedures, reducing training errors by 30%

Education

Bachelor of Science - Biology, Pre-Medicine

Grand Canyon University
Phoenix, AZ

Skills

  • Microsoft Office Suite
  • Spreadsheet creation
  • POS systems
  • Calendar management
  • Customer service
  • Administrative support
  • Event planning
  • Team leadership
  • Multitasking
  • Organizational systems
  • Problem-solving
  • Team collaboration
  • Meeting scheduling
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Training and mentoring
  • Leadership qualities
  • Adaptability and flexibility
  • Data entry
  • Cash handling
  • Cleaning
  • Social media expertise
  • Hospitality and accommodation

Languages

ASL
Full Professional

References

References available upon request.

Timeline

Team Member

Raising Cane's Restaurants
07.2025 - Current

Administrative Assistant Intern

The View Church
05.2024 - 08.2025

Receptionist

The View Church
05.2024 - 08.2025

Volunteer

The View Church
01.2024 - Current

Shift Lead

Fresh Fusion
08.2023 - 04.2025

Shift Lead

Rubio's Coastal Grill- GSA
06.2022 - 08.2022

Nanny/Childcare Provider

Care.com Inc
06.2021 - Current

Bachelor of Science - Biology, Pre-Medicine

Grand Canyon University

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