Najla Salem Saleh
Abu Dhabi
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Production Assistant
The National Health Insurance Company – Daman
01.2011 - 12.2012
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost savings.
- Completed wide range of tasks in diverse filming areas to support operations.
- Dealing with the quality assurance unit to apply all standards
- Follow up on emergency cases that occur daily to customers
- Outstanding customer service
Production Assistant
The National Health Insurance Company – Daman
01.2010 - 12.2011
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Streamlined documentation procedures for more efficient record-keeping, reducing time spent on administrative tasks.
- Facilitated clear communication between departments, ensuring smooth production operations.
Customer Service Management
The National Health Insurance Company – Daman
09.2007 - 12.2009
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Almuntha High School
Abu Dhabi, United Arab Emirates06.2005
Skills
- Customer Relations
- Effective workflow management
- Staff education and training
- Customer Relationship Management
- Excellent time management skills
- MS Office
- Project Planning
- Work Prioritization
Certification
Communication skills
English language course
Introduction in Insurance course
Endurance Management
Languages
Arabic
Advanced (C1)
English
Intermediate (B1)
Timeline
Senior Production Assistant
The National Health Insurance Company – Daman
01.2011 - 12.2012
Production Assistant
The National Health Insurance Company – Daman
01.2010 - 12.2011
Customer Service Management
The National Health Insurance Company – Daman
09.2007 - 12.2009
High School Diploma -
Almuntha High School
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