Summary
Overview
Work History
Education
Skills
Timeline
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Nakya Fleming

Tempe

Summary

Quality-driven Head Cashier with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Overview

4
4
years of professional experience

Work History

Head Cashier

Lowe's
08.2023 - Current
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Assisted customers with inquiries, providing prompt and friendly service.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Processed returns and exchanges according to company policies, ensuring compliance.
  • Supported inventory management by restocking merchandise at checkout displays as needed.
  • Followed safety protocols to create a secure environment for customers and staff.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Sales Associate

TJX Companies
11.2022 - 08.2023
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions to effectively engage customers.
  • Processed transactions efficiently, ensuring accuracy and customer satisfaction.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Hostess Trainer

Applebee's Grill + Bar
09.2021 - 07.2023
  • Trained new host staff on operational procedures and customer service excellence.
  • Developed training materials to enhance onboarding processes for new team members.
  • Oversaw daily hostess activities, ensuring adherence to service standards and guest satisfaction.
  • Coordinated shift schedules, optimizing staffing levels to meet peak service demands.
  • Conducted performance evaluations, providing constructive feedback to improve team efficiency.
  • Implemented best practices for guest greeting and seating arrangements to enhance flow.
  • Collaborated with management to refine training programs based on employee feedback and service outcomes.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.

Education

Bachelor of Arts - History

Arizona State University
Tempe, AZ
12-2028

High School Diploma -

Tolleson Union High School
Tolleson
05-2022

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Adaptability and dependability
  • Customer service management
  • Multi-tasking skill
  • Employee training
  • Task delegation
  • Schedule coordination

Timeline

Head Cashier

Lowe's
08.2023 - Current

Sales Associate

TJX Companies
11.2022 - 08.2023

Hostess Trainer

Applebee's Grill + Bar
09.2021 - 07.2023

Bachelor of Arts - History

Arizona State University

High School Diploma -

Tolleson Union High School

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Nakya Fleming