Nan McDonnell
Phoenix
Summary
Ambitious Sales Leader always pursues new business opportunities and customer connections. Drives growth continuously with forward-thinking approach and tenacious pursuit of sales closings. Cultivates partnerships and finesses deals with knowledgeable, persuasive style.
Overview
2026
2026
years of professional experience
1977
1977
years of post-secondary education
Work History
Sales Leader Key Holder
Lane Bryant
Glendale
06.2023 - Current
- Led sales team to achieve monthly targets through effective training and motivation.
- Developed and implemented promotional strategies to enhance customer engagement.
- Analyzed sales reports to identify trends and adjust tactics accordingly.
Store Manager
Lane Bryant
Phoenix
03.1994 - 08.2019
- Oversaw daily store operations and maintained high standards of customer service.
- Trained and developed staff to enhance team performance and service quality.
- Implemented visual merchandising strategies to create an appealing shopping environment.
- Ensured compliance with company policies and procedures in all store activities.
- Facilitated team meetings to communicate goals, updates, and feedback effectively.
- Recruited, trained and supervised new employees.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
District Manager
Edison Brothers
Las Vegas
03.1977 - 07.1992
- Led district operations to ensure brand standards were met across all locations.
- Managed staffing levels to optimize team performance and customer service.
- Developed training programs for new managers to enhance leadership skills.
- Executed routine store visits to evaluate adherence to company policies.
- Fostered a positive work environment through effective team communication initiatives.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Key Holder
Jean Nicole
Schaumburg
- Assisted customers with product selection and provided exceptional service.
- Managed store inventory and organized merchandise displays effectively.
- Operated cash register and processed transactions accurately and efficiently.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted in general housekeeping to maintain store image.
- Ensured store was opened and closed in a timely manner according to company policies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
Education
Business And Education
Arizona State University
Tempe, AZ 08.1975 - 05.1978
Barrington Consolidated High School
Barrington, ILSkills
- Sales strategy
- Customer engagement
- Inventory management
- Team leadership
- Staff training
- Merchandising techniques
- Data-driven decision-making
- Effective communication
- Time management
- Goal setting
- Employee motivation
- Sales coaching
- Customer retention
- Associate coaching
- Stockroom management
- Upselling strategies
- Floor operations
- Sales planning
- Task prioritization
- Point of sale operation
- Customer satisfaction
- Multitasking
- Online sales
- Product knowledge
- Adaptability
Accomplishments
- Youngest key holder in the company at 17 while working at Jean Nicole.
- Was transferred from Phoenix to Las Vegas as a Store Manager/area manager in a difficult city to hire, train and keep employees while working at Edison Brothers.
- Was hand picked by the VP of Oaktree the men’s division Edison Brothers to manage a store that had staffing and LP issues. I turned the store around in four months and was promoted to the highest volume store in Las Vegas.
- I was the first manager in Oaktree to have $100,000.00 in sales in one week.
- Was promoted soon after to District Manager and oversaw stores in California, Nevada, Utah and Colorado while being based in Las Vegas.
- Was the area trainer for my District while at Lane Bryant.
- Won multiple trips to New York, Columbus Ohio and Cruises to the Caribbean for top sales.
References
References available upon request.
Timeline
Sales Leader Key Holder
Lane Bryant
06.2023 - Current
Store Manager
Lane Bryant
03.1994 - 08.2019
District Manager
Edison Brothers
03.1977 - 07.1992
Business And Education
Arizona State University
08.1975 - 05.1978
Key Holder
Jean Nicole
Barrington Consolidated High School