Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Calbi

Sedona

Summary

Motivated and resilient professional with over 40 years of diverse experience, returning to the workforce after taking time to manage medical challenges. Skilled in customer service and retail, with a strong ability to quickly learn new tools and systems. It is important to me to actively maintain a positive, solution-oriented mindset in the face of challenges. Eager to apply transferable skills, work collaboratively, and contribute to a dynamic team in a flexible, supportive work environment. Committed to delivering high-quality work with a strong focus on both individual and team success.

Overview

43
43
years of professional experience

Work History

Sales Associate

Red Rose Inspiration for Animals
03.2025 - Current
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales Associate

Chico's
05.2024 - 03.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Licensed Massage Therapist

Self-employeed
01.1993 - 06.1997
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Performed aroma therapies and specialized relaxation techniques.
  • Studied at the Swedish Institute of Massage Therapy and Allied Health Sciences in New York

Broadcast Business Manager

Durona
01.1982 - 05.1989
  • Managed financial operations of broadcast projects, including budgeting, cost forecasting, and financial reporting.
  • Worked closely with production teams to ensure efficient allocation of resources, optimizing production schedules and budgets.
  • Negotiated contracts with vendors and external partners, ensuring favorable terms and adherence to budget guidelines.
  • Provided regular financial updates to senior management, highlighting risks, opportunities, and strategies for improving business performance.
  • Coordinated with sales, marketing, and legal teams to align broadcasting efforts with overall business goals.

Education

LMT - Massage Therapy

Swedish Institute
New York, New York
06-1994

Skills

  • Promotional support
  • Retail loss prevention
  • Money handling
  • POS system operation
  • Sales goals attainment
  • Retail merchandising expertise
  • Retail store operations
  • Guest relations
  • Customer service
  • Positive and professional
  • Cash register operation
  • Store opening and closing

Timeline

Sales Associate

Red Rose Inspiration for Animals
03.2025 - Current

Sales Associate

Chico's
05.2024 - 03.2025

Licensed Massage Therapist

Self-employeed
01.1993 - 06.1997

Broadcast Business Manager

Durona
01.1982 - 05.1989

LMT - Massage Therapy

Swedish Institute

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Nancy Calbi