Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nancy Contreras

Phoenix

Summary

Seasoned Operations Team Lead with background in streamlining processes to increase efficiency and productivity. Strengths lie in fostering team collaboration, implementing operational strategies, and introducing process improvements. Proven ability to lead teams towards the achievement of business goals while adhering to company standards and regulations. Committed to driving growth through effective management techniques and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Operations Team Lead

openhearts family wellness
Phoenix
09.2018 - 07.2025
  • Supervised daily operations of wellness programs and activities.
  • Managed client intake processes and documentation accuracy.
  • Implemented quality assurance protocols for service delivery.
  • Collaborated with multidisciplinary teams to enhance client care services.
  • Developed standard operating procedures for efficient workflow management.
  • Resolved client inquiries and concerns with empathy and professionalism.
  • Ensured compliance with company policies and procedures related to operations.
  • Assisted with budgeting activities including forecasting costs associated with operations.
  • Created reports on staff performance, customer satisfaction, cost savings initiatives, and other topics for upper management.
  • Collaborated with other departments to ensure alignment of goals across the organization.
  • Reviewed contracts prior to signing off on them in order to ensure compliance with regulations.
  • Conducted regular meetings with team members to review progress on projects and discuss any issues or concerns they may have had.
  • Maintained positive working relationship with fellow staff and management.

Office Manager

Kids Can Community Center
Omaha
09.2008 - 07.2017
  • Coordinated office supplies and equipment for efficient daily operations.
  • Assisted in maintaining organized filing systems for easy access to documents.
  • Supported scheduling and calendar management for team meetings and appointments.
  • Handled incoming communications, including phone calls and emails, promptly.
  • Prepared meeting materials and documents for internal and external stakeholders.
  • Collaborated with team members to ensure smooth office procedures and workflows.
  • Managed inventory of office supplies to prevent shortages and delays.
  • Contributed to creating a welcoming environment for staff and visitors alike.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Education

High School Diploma -

Omaha Tech High School
Omaha, NE

Skills

  • Quality assurance
  • Operations management
  • Budget forecasting
  • Standard operating procedures
  • Client intake processes
  • Customer relationship management

Languages

Spanish
Professional

References

References available upon request.

Timeline

Operations Team Lead

openhearts family wellness
09.2018 - 07.2025

Office Manager

Kids Can Community Center
09.2008 - 07.2017

High School Diploma -

Omaha Tech High School

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Nancy Contreras