Nancy Czyz

• Executed daily operations of handling inbound and outbound calls for ACA plans with national Insurance company.
• Interviewed customers to obtain information and explain available medical plans and covered benefits.
• Executed daily operations of handling inbound mail and data entry for members of Insurance Company.
• Executed daily operations of handling inbound and outbound enrollments for Medicare Advantage Plans in 19 states.
• Interviewed customers to obtain information and explain available Medicare covered prescriptions.
• Sold Medicare Advantage Plans to seniors and people with disabilities.
• Conducted comprehensive policy reviews to ensure compliance with regulations.
• Utilized CRM software to manage client relationships and track interactions.
• Educated clients on coverage options, enhancing understanding of benefits.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

• Executed daily operations of running the business.
• Kept records of customer interactions and transactions.
• Solicited sale of new and additional services and products.
• Determined charges for services requested, collected payments and arranged for billing.

• Incoming calls for national wireless company and National Insurance Company.
• Assisted with canceling accounts as well as updating account information.

• Executed daily operations of handling inbound and outbounds calls for Medicare plans with national Insurance companies.

• Executed daily operations of handling inbound and outbounds calls for Medicare plans with national Insurance companies.
• Interviewed customers to obtain information and explain available medical plans and covered benefits.

• Executed daily operations of handling inbound and outbounds calls for Medicare plans with national Insurance companies.
• Interviewed customers to obtain information and explain available medical plans and covered benefits.

• Executed daily operations of handling inbound calls for ACA plans with national Insurance company.
• Interviewed customers to obtain information and explain available medical plans and covered benefits.

Licensed Insurance Agent – Guidewell UPMC

·Executed daily operations of handling inbound calls for Medicare plans with national Insurance company

·Interviewed customers to obtain information and explain available medical plans and covered benefits ·Assisted with account information

Customer Service Representative – Guidewell Ambetter

·Executed daily operations of handling inbound calls for ACA plans with national Insurance company ·Interviewed customers to obtain information and explain available medical plans and covered benefits ·Assisted with billing questions and account information

• Incoming calls for national wireless company.

• Incoming calls for national wireless company and National Insurance Company.
• Assisted with canceling accounts as well as updating account information.
• Executed daily operations of handling inbound and outbound calls for ACA plans with national Insurance company.
• Interviewed customers to obtain information and explain available medical plans and covered benefits.
• Assisted with billing questions and account information.

• Executed daily operations of handling inbound calls and data entry for members of Insurance Company.

• Executed daily operations of handling inbound mail and data entry for members of Insurance Company.

• Prepared income tax return forms for individuals and small business.
• Interviewed client to obtain additional information on taxable income and deductible expenses and allowances.
• Consulted tax law handbooks and bulletins to determine procedure for preparation of a typical return.

• Executed daily operations of handling inbound and outbound enrollments for Medicare Advantage Plans in 19 states.
• Interviewed customers to obtain information and explain available Medicare covered prescriptions.
• Sold Medicare Advantage Plans to seniors and people with disabilities.