NANCY MACDONALD
Sun City
Overview
21
21
years of professional experience
Work History
Sales Associate
Ross Dress for Less
11.2022 - Current
- Resolved customer inquiries and concerns promptly, maintaining positive store atmosphere.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Slot Attendant
Desert Diamond Casino
11.2015 - 03.2022
- Provides excellent guest service experiences to both internal and external guests
- Promptly performs jackpot payouts, verifying payouts and celebrating the guest's win.
- Maintains machines by quickly and efficiently resolving minor repairs and ticket fillings.
- Ensures that the slots area is clean and presentable by walking the area, removing cups and trash, pushing in chairs, checking service lights and keeping equipment clean.
Customer Service Representative
Peckham Industries
12.2014 - 06.2015
- Received incoming calls regarding customer inquiries concerning U.S. Passports.
- Recorded caller information in a computer-based case management system.
- Used knowledgebase software to obtain information concerning policies, practices, procedures, and other data associated with obtaining a U.S. Passport.
- Used various computer systems to obtain information concerning the status of individual passport applications.
Customer Service Representative
State of Arizona, Department of Agriculture
10.2006 - 01.2013
- Answered multiline phone system calls from the general public and provided resolution to complaints and inquiries.
- Resolved veterinarians and dairy farms inquiries and complaints.
- Accountable for answering questions on the phone and in person regarding AZ Livestock Rules and Regulations.
- Updated information into database regarding person or animals within the computer system.
- Gathered information from Public Health and State Laboratory regarding rabies exposure and other livestock diseases.
- Reviewed case files and closed cases when file was completed.
- Copied reports and distributed to required agencies and the public and maintained records of distributed reports.
Receptionist
Assist 2 Sell Realty
01.2005 - 09.2006
- Answered incoming multiline phone system.
- Assisted the general public both on the phone and in person regarding home listings.
- Assisted agents in coordinating homeowner’s information packets to meet deadlines.
- Communicated with internal & external agencies via phone and email.
Education
Philadelphia Community College
Philadelphia, PAHigh School Diploma - undefined
Frankford High School
Philadelphia, PASkills
- Excellent ability to communicate effectively with a wide range of clientele face to face or via phone
- Strong interpersonal skills; collaborates easily with others to achieve goals
- Ability to gather information to determine needs and apply problem solving skills to resolve effectively
- Possess AZDPS Level 1 Fingerprint Clearance Card
Timeline
Sales Associate
Ross Dress for Less
11.2022 - Current
Slot Attendant
Desert Diamond Casino
11.2015 - 03.2022
Customer Service Representative
Peckham Industries
12.2014 - 06.2015
Customer Service Representative
State of Arizona, Department of Agriculture
10.2006 - 01.2013
Receptionist
Assist 2 Sell Realty
01.2005 - 09.2006
High School Diploma - undefined
Frankford High School
Philadelphia Community College