Nancy Salinas
Phoenix
Summary
Dynamic Insurance Professional with a proven track record at USAA, excelling in sales growth and customer retention through exceptional communication and problem-solving skills. Recognized for outstanding teamwork, collaboration, and a positive attitude, consistently exceeding performance metrics. Skilled in mentoring new hires and leveraging organizational skills for optimal service delivery.
Overview
14
14
years of professional experience
Work History
Insurance Professional- Sales and Service I
USAA
04.2011 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Washington High School
Phoenix, AZ Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
- Organization and time management
Timeline
Insurance Professional- Sales and Service I
USAA
04.2011 - Current
High School Diploma -
Washington High School
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