Nancy Zacarias
Goodyear
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
8
8
years of professional experience
Work History
Administrator/Full Charge Bookkeeper
Unitarian Universalist Church of Las Cruces
12.2023 - 08.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Input financial data and produced reports using Quickbooks Online.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Customer Service Representative
Corvel
12.2022 - 10.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided customers with resources and clinics closer to them.
- Provided exceptional customer service to ensure customer satisfaction.
Bookkeeper
Top of the 8th Cannabis Co
05.2022 - 09.2022
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
- Processed bills by recording invoices received from suppliers or vendors on accounting system database.
- Updated QuickBooks to reflect current financial records.
Office Manager/Bookkeeper
Protech Diesel & RV Corp
08.2021 - 09.2022
- Processed payrolls on a biweekly basis using accounting software.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Office Manager
Dynamic Diesel Repair
10.2017 - 03.2021
- Responded to customer inquiries via phone or email in a professional manner.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Maintained confidential records relating to personnel matters.
Education
High School Diploma -
Jefferson High School
El Paso, TX05.2001
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University of Phoenix
Santa Teresa, NMSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Bookkeeping
- Budget management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrator/Full Charge Bookkeeper
Unitarian Universalist Church of Las Cruces
12.2023 - 08.2025
Customer Service Representative
Corvel
12.2022 - 10.2023
Bookkeeper
Top of the 8th Cannabis Co
05.2022 - 09.2022
Office Manager/Bookkeeper
Protech Diesel & RV Corp
08.2021 - 09.2022
Office Manager
Dynamic Diesel Repair
10.2017 - 03.2021
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University of Phoenix
High School Diploma -
Jefferson High School
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