Naomi Orozco
Apache Junction
Summary
Dynamic and dedicated professional with a strong background in customer service at Burlington Coat Factory. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash register operation and team collaboration, consistently ensuring a positive shopping experience while maintaining high standards of cleanliness and organization.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Cashier
Burlington Coat Factory Distribution Center
Mesa
12.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area for efficiency.
- Collaborated with team members to manage high-volume sales periods effectively.
- Handled cash and card payments, minimizing discrepancies in daily balances.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Crew Member
McDonald's
Apache Junction
10.2024 - 10.2024
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted team members during peak hours, enhancing overall workflow and service speed.
- Handled cash transactions accurately, contributing to daily financial reconciliation processes.
- Implemented time management skills to prioritize tasks effectively during busy shifts.
- Engaged with customers, addressing inquiries and resolving issues promptly for satisfaction improvement.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Skyline High School
Mesa, AZBachelor of Science - Cyber Security
Arizona State University
Tempe, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Order taking
- Refunds and exchanges
- Cyber security fundamentals
- Problem solving
Languages
Spanish, Native or Bilingual
Timeline
Cashier
Burlington Coat Factory Distribution Center
12.2025 - Current
Crew Member
McDonald's
10.2024 - 10.2024
Skyline High School
Bachelor of Science - Cyber Security
Arizona State University