Naomi Sandoval
Tucson
Summary
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Apartment Leasing Agent
HSL Asset Management
08.2021 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Agent
Monarch Investment & Management DBA: Yardz On Kolb
09.2020 - 06.2021
- Worked with Yardi/Yardi Plus Accounting Software and CRM Client Tracking Software.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected and maintained careful records of rental payments and payment dates.
Sales Manager/Accounting/Billing
My Storage
05.2018 - 05.2020
- Billing and handling active accounts for customers
- Responsibilities included taking payments via cash/check and or C.C
- Used Turbo to process card transactions
- Posted Craigslist ads I managed the AZ branch office and engaged in closing sales/rentals of storage units.
- Increased sales revenue by developing and implementing effective sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Multiple Positions
The Temp Connection
06.2017 - 08.2018
- Clerical Assistant for Immigration Attorney
- Answered and interpreted calls
- Many clients were Spanish speaking only and I was responsible for making appointments for those interested in hiring the attorney
- I filed documents, made appointments, received and processed payments.
- Customer Service for Precision Toyota
- I greeted customers in the lobby, took phone calls and transferred calls to other departments.
- Bank Teller duties involved handling large amounts of cash daily for customers and using their software program to transfer funds from several accounts, help with general questions regarding accounts, interacting in person and over the phone.
Leasing Manager
Vista Catalina Apartments
03.2013 - 07.2015
- Toured apartment units to prospective tenants and processed screenings, contracts and all move-in paperwork for qualified applicants
- I directly supervised maintenance, landscaping as well as cleaning company employees
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Created and submitted daily reports on leasing activities.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Collected, completed, and processed lease applications.
Education
Associate of Arts - Social Sciences Education
Pima Community College
Tucson, AZ05.2006
Skills
- Microsoft Office (Word, Outlook Express, Excel)
- Turbo and QuickBooks
- ILM Client Tracking Software
- Yardi Accounting Software
- CRM Client Tracking Software
- Excellent customer service skills
- Training in Equal and Fair Housing Rights and Obligations
- Property Management Knowledge
- Marketing Strategies
- Fair Housing Regulations
- Lease Agreements
- Phone and Email Etiquette
References
- Patricia Gould: (623)231-8838
- Ciera Gonzales: (520)396-0347
- Donielle Giordanelli, (520) 370-7234
- Shalom Curtis: (520) 409-8574
Additional Information
Proficient in Spanish. Speaking, reading and writing.
Languages
Spanish
Native or Bilingual
Timeline
Apartment Leasing Agent
HSL Asset Management
08.2021 - Current
Leasing Agent
Monarch Investment & Management DBA: Yardz On Kolb
09.2020 - 06.2021
Sales Manager/Accounting/Billing
My Storage
05.2018 - 05.2020
Multiple Positions
The Temp Connection
06.2017 - 08.2018
Leasing Manager
Vista Catalina Apartments
03.2013 - 07.2015
Associate of Arts - Social Sciences Education
Pima Community College
Similar Profiles
Mohammad StanikzaiMohammad Stanikzai
Property Maintenance Technician at HSL Asset Management, LLCProperty Maintenance Technician at HSL Asset Management, LLC
Michael MolinaMichael Molina
Property Maintenance Supervisor at HSL Asset ManagementProperty Maintenance Supervisor at HSL Asset Management
Daniel GomezDaniel Gomez
Maintenance Supervisor at HSL Asset ManagementMaintenance Supervisor at HSL Asset Management