Nargiz Aliyeva
Santa Ana,CA
Summary
Experienced professional with solid background in Delivery/ Catering, Sales, Project Management in various industries committed to motivating others and offering extensive knowledge embracing new territories and promoting product lines. Effective mentor driven to assess individual and group performance to implement improvements and set goals.
I am a hardworking person equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes and manage projects. Very good problem solver who likes to turn issues into actionable solutions.
Overview
17
17
years of professional experience
Work History
Delivery/Catering Manager
Mediterranean Restaurant
08.2022 - Current
- Ensure all orders are delivered on time and accurately.
- Mentor new delivery team members, providing guidance on best practices and company policies.
- Increase delivery efficiency by streamlining route planning and prioritizing customer needs.
- Maintain accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Negotiate competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Address any customer complaints or issues related to deliveries.
- Ensure the kitchen staff prepares food according to catering orders.
- Maintain inventory levels for delivery and catering supplies.
Owner
Baku Travel Line
06.2020 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Corporate Travel Manager
Falcon Travel
08.2020 - 02.2021
- Served as the primary point of contact for corporate clients regarding their travel needs.
- Built and maintained strong relationships with corporate clients to ensure satisfaction and loyalty.
- Arranged and confirm all aspects of corporate travel, including flights, accommodations, transportation, and other travel services.
- Negotiated rates and contracts with airlines, hotels, and travel agencies to secure the best deals for corporate clients.
- Handled any special requests or requirements from corporate clients, such as VIP services or specific travel arrangements.
- Collected and analyzed data on travel patterns, costs, and trends for corporate clients.
Air Tickets Sales Manager/Senior Project Manager
Crystal Travel
04.2014 - 05.2019
- Organized tourism services for VIP, corporative and individual clients.
- Maintained regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability.
- Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.
- Full visa support and verification of customer passports visas and state issued IDs and ensured proper identification for passage to foreign countries.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed corporate government related tourism projects and events
Air ticket sales manager/office manager
Bluesky Travel
08.2012 - 04.2014
- Organized services that meet the needs of the VIP customers and providing travel brochures and destination literature with points of interest relevant to customer needs.
- Supported overall office administration.
- Used online ticketing platforms and other platforms, expanding audience reach and increasing overall sales numbers.
- Negotiated contracts with event organizers to secure favorable terms for our organization''s ticket sales efforts.
- Ensured compliance with all relevant regulations and policies relating to ticket sales, maintaining a strong reputation within the industry for the organization.
Air ticket sales manager
ASIR Travel (Azersun Holding)
03.2012 - 07.2012
- Handled all travel requests from holding companies.
- Prepared optimum routes and arranging tours.
- Coordinated transportation, accommodations, and itineraries for domestic and international trips for clients based on clients needs, budgets, and expectations.
- Increased ticket sales by implementing effective promotional campaigns and targeted marketing strategies.
Air ticket sales manager
Royal Travel of Azerbaijan
12.2009 - 10.2010
- Prepared options for desired routes, reservation of tickets and hotels.
- Created new tour packages and itineraries.
- Negotiated contracts with event organizers to secure favorable terms for our organization''s ticket sales efforts.
- Implemented efficient ticket pricing strategies for optimal profit margins while maintaining affordability.
Sales Manager
Azerbaijan-China Tourism LLC
05.2007 - 07.2008
- Full visa support.
- Ticketing assistance.
Education
Certificate - Economics
Ankara University
Ankara, Turkey01.2012
Bachelor of Science - Industrial Economics
Azerbaijan State Economic University
Baku, Azerbaijan01.2008
Skills
- Problem-solving
- Client Relationship Management
- Sales operations
- International tourism management
- Staff Leadership
- Operations Management
Languages
Azerbaijani
Native language
English
Proficient
C2
Russian
Proficient
C2
Turkish
Proficient
C2
Awards and Certifications
- 1st place in Geography Olympiad; 2003/2004
- 1st place in Russian Olympiad; 2001/2002
- Musical Academy - Piano (completed with distinction)
- Amadeus Reservation System
- Sabre Reservation System
- Galileo Reservation System
Timeline
Delivery/Catering Manager
Mediterranean Restaurant
08.2022 - Current
Corporate Travel Manager
Falcon Travel
08.2020 - 02.2021
Owner
Baku Travel Line
06.2020 - 08.2022
Air Tickets Sales Manager/Senior Project Manager
Crystal Travel
04.2014 - 05.2019
Air ticket sales manager/office manager
Bluesky Travel
08.2012 - 04.2014
Air ticket sales manager
ASIR Travel (Azersun Holding)
03.2012 - 07.2012
Air ticket sales manager
Royal Travel of Azerbaijan
12.2009 - 10.2010
Sales Manager
Azerbaijan-China Tourism LLC
05.2007 - 07.2008
Certificate - Economics
Ankara University
Bachelor of Science - Industrial Economics
Azerbaijan State Economic University
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