Nargiz H. Abdiyeva
Baku,BA
Summary
Dynamic professional with expertise in MS PowerPoint, MS Word, and MS Excel, complemented by strong skills in customer relationship management and effective communication. Demonstrates a creative vision and team collaboration abilities, excelling in client consultation and theme creation. Proficient in trade and recourse system management, aiming to leverage these competencies to drive organisational success.
Overview
15
15
years of professional experience
Work history
Corporate Sales Coordinator
Deluxe Park Qusar Hotel
Baku, Baku City
2026.03 - Current
- Corporate Account & Group Management: Successfully coordinated and managed bookings, accommodation, and stay logistics for high-profile corporate groups, educational institutions, and agencies (e.g., Student Education Loan Fund, MB Teaching Center), ensuring 100% client satisfaction.
- Event & Activity Coordination: Planned, executed, and supervised unique guest experiences and promotional events, including the coordination of interactive masterclasses (e.g., Pizza Master Class for schools) and managing group activity schedules
- B2B Outreach & Proposals: Drafted, customized, and dispatched professional corporate offers and cooperation proposals in English, Azerbaijani, and Russian, significantly contributing to the growth of the hotel's corporate partner database.
- Social Media & Brand Engagement: Managed official social media platforms (Instagram, TikTok, LinkedIn) by generating engaging content, handling direct guest inquiries, and resolving issues to enhance online brand presence and guest retention.
- Reporting & Collaboration: Developed and submitted comprehensive weekly activity and status reports directly to the General Manager, while collaborating closely with operational teams (Reception, Food & Beverage) to ensure seamless service delivery.
Wedding Decorator
Own Business
2019.01 - 2024.09
- Created custom designs based on client's vision, theme, and budget.
- Designed and executed customized wedding themes incorporating client preferences,trends and budgets
Baki Sigorta ASC
2020.08 - 2021.05
- Advised clients on suitable insurance policies, including life, health, auto, and property insurance.
Tourism consultant
Voyage Group
2016.05 - 2017.10
- Organized high-profile events and VIP tours for international clients.
- Successfully managed tours for groups of 30+ participants across multiple destinations.
- Addressed client complaints promptly, ensured high levels of client retention.
- Consulted with clients for the creation of tailor-made holiday packages.
- Delivered exceptional customer service with prompt response to queries and concerns.
Tourism Manager
Trend Travel
2015.09 - 2016.05
Director
Hillside Travel & Transport
2014.11 - 2015.05
- Directed all aspects of travel agency operations, including strategic planning, sales, marketing, and customer service.
- Managed a team of 5+ staff, overseeing recruitment, training, and performance evaluations to ensure high service standards.
- Negotiated partnerships with airlines, hotels, and tour operators to secure exclusive deals and enhance profit margins.ns.
- Analyzed market trends to design and promote travel packages aligned with customer preferences and seasonal demands.
Receptionist, Guide, Tour-Manager
ATLAS TRAVEL LLC
Baku, Azerbaijan
2011.05 - 2014.11
- Company Overview: tourism agency
- Tourism agency
Education
Bachelor Degree - Organisation and Management of Tourism, Linguistics
Azerbaijan State Tourism Institute
Secondary School -
N 164
Skills
- MS Power Point
- MS Word
- MS Excel
- MS Front Page
- Trade and Recourse System Management
- Customer relationship management
- Effective communication
- Team collaboration
- Creative vision
- Client consultation
- Theme creation
Computerandotherskills
- MS Power Point
- MS Word
- MS Excel
- MS Front Page
- Trade and Resource System Management
Personal Information
- Date of Birth: 01/16/90
- Nationality: Azeri
- Marital Status: married
Languages
- Turkish, excellent
- English, excellent
- Russian, excellent
Hobbies and Interests
- Foreign Languages
- Music
- Sport
- Travelling
- Books
- Computers
Honorsandawards
04/25/09, Honor list for active participation in the international conference 'The Perspectives of Ecological Tourism in Azerbaijan'
Professionalmemberships
2009, Member of Youth and Student Organization
Languages
English
Upper intermediate
Russian
Native
Turkish
Native
Timeline
Corporate Sales Coordinator
Deluxe Park Qusar Hotel
2026.03 - Current
Baki Sigorta ASC
2020.08 - 2021.05
Wedding Decorator
Own Business
2019.01 - 2024.09
Tourism consultant
Voyage Group
2016.05 - 2017.10
Tourism Manager
Trend Travel
2015.09 - 2016.05
Director
Hillside Travel & Transport
2014.11 - 2015.05
Receptionist, Guide, Tour-Manager
ATLAS TRAVEL LLC
2011.05 - 2014.11
Secondary School -
N 164
Bachelor Degree - Organisation and Management of Tourism, Linguistics
Azerbaijan State Tourism Institute