Nargiz Hashimova
Baku, Azerbaijan
Summary
Dynamic and detail-oriented professional with extensive experience in quality control, safety management, and team leadership across various industries. Proven ability in enhancing service quality, conducting effective training, and leading teams towards operational excellence. Skilled in data analysis, reporting, and problem-solving, with a strong focus on improving customer experience and operational efficiency. Committed to maintaining high standards in safety and quality.
Overview
3
3
years of professional experience
Work History
GuavaPay
Compliance Specialist
09.2023 - Current
- Regulatory Knowledge: Proficient in GDPR, SOX, HIPAA, AML (Anti-Money Laundering), CTF (Counter-Terrorism Financing), and industry-specific regulations.
- Proof of Address Verification: Experience in managing and verifying documentation processes.
- Risk Mitigation: Expertise in identifying and minimizing compliance risks.
- Analytical Abilities: Skilled in interpreting regulations and applying them to business operations.
- Audit Management: Leading internal audits and compliance reviews.
- Problem-Solver: Quickly resolving compliance challenges with innovative solutions.
International Frontline Safety Representative
Majorel (Teleperformance)
Baku, Azerbaijan
07.2023 - 09.2023
- Help customers by resolving situations that could potentially harm either party.
- Deal with high-priority cases that involve safety risks.
- Provide quick and effective solutions to safety-related issues.
- Constantly update knowledge on safety procedures and potential risks.
- Contribute to the improvement of safety protocols.
- Use customer feedback to enhance safety measures and ensure a safe experience for all.
Quality Control Specialist
Turkish Airlines
Baku, Azerbaijan
01.2022 - 07.2023
- Conducted staff training to improve operational efficiency.
- Monitored agent performance for quality assurance in customer interactions.
- Provided feedback to staff, aiming to elevate service quality and performance.
- Managed and analyzed reports, presenting findings to the head office.
- Oversaw loss prevention strategies due to agent errors, developing methods to mitigate such losses.
- Actively involved in enhancing service standards in ticketing and reservation departments.
Project Security Assistant
AFFA
06.2021 - 07.2021
- Delivered comprehensive safety reports and insightful data analysis to building managers, aiding in the enhancement of security strategies.
- Meticulously documented incident reports, providing detailed narratives of events to support effective response measures.
- Led a security team with strong leadership, handling administrative tasks such as scheduling and conducting performance evaluations to ensure optimal team efficiency and effectiveness.
Education
Bachelor of Oriental Studies - Regional Studies of China
Baku State University
MBA - Blockchain
UNEC
Skills
- Data Analysis and Reporting: Skilled in analyzing data and preparing comprehensive reports for management to inform decision-making processes
- Training and Development: Proficient in conducting training sessions, improving team performance, and elevating operational efficiency
- Quality Control: Experienced at monitoring and improving service quality, particularly in high-stakes environments like ticketing and reservations
- Team Leadership: Experienced in leading teams, managing administrative duties, and conducting performance evaluations
- Problem-Solving: Effective in identifying issues, analyzing root causes, and implementing solutions to prevent loss and enhance service standards
- Communication: Strong communication skills, capable of delivering clear and detailed incident reports and feedback
Timeline
GuavaPay
Compliance Specialist
09.2023 - Current
International Frontline Safety Representative
Majorel (Teleperformance)
07.2023 - 09.2023
Quality Control Specialist
Turkish Airlines
01.2022 - 07.2023
Project Security Assistant
AFFA
06.2021 - 07.2021
Bachelor of Oriental Studies - Regional Studies of China
Baku State University
MBA - Blockchain
UNEC
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