Nargiz Mammadova
Baku
Summary
Experienced and knowledgeable Information Technology specialist seeking to acquired skills within a IT support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
SLB | SCHLUMBERGER LOGELCO INC
02.2023 - Current
- Delivered onsite technical support for 300+ employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with remote support teams to escalate and resolve complex technical issues.
Junior IT Support Specialist
E-GOV Development Center" Public Legal Entity
08.2022 - 02.2023
- Respond to requests made by telephone, e-mail, task system related to problems arising in the office equipment used by employees, and provide initial support;
- Ensure the preparation of newly commissioned workplaces in terms of infrastructure, as well as the implementation of relocation of existing workplaces;
- Participate in the inventory process of office equipment;
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Control the functioning of the equipment and applications connected to the monitoring system;
IT Technical Support Intern
Baku International Sea Trade Port | Port of Baku
06.2021 - 05.2022
- Provided first-level technical support to end users on proprietary software and applications, including installation and basic usage.
- Performed troubleshooting techniques over the phone or via ticket system to identify and resolve issues.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Education
System Administration
Code Academy
05.2023
Bachelor of Science - Computer Science
DIA | The Academy of Public Administration
Baku06.2022
Skills
- Ability to explain technical issues to technical and nontechnical employees and customers
- Experience of VMWare, Hyper-V, Active Directory Group Policies, WDS, WSUS
- Designing, implementing and managing Active Directory, DNS, DHCP
- Software Installation
- Printer troubleshooting
- Asset Management
- Server Management
- Incident Management
- Technical Troubleshooting
- Ticket support system management
Languages
Azerbaijani, Russian
Native language
English
Intermediate
B1
Timeline
IT Support Specialist
SLB | SCHLUMBERGER LOGELCO INC
02.2023 - Current
Junior IT Support Specialist
E-GOV Development Center" Public Legal Entity
08.2022 - 02.2023
IT Technical Support Intern
Baku International Sea Trade Port | Port of Baku
06.2021 - 05.2022
System Administration
Code Academy
Bachelor of Science - Computer Science
DIA | The Academy of Public Administration
Similar Profiles
Elnar EyyubzadeElnar Eyyubzade
Maintenance Technician 3 at Schlumberger Logelco Inc.Maintenance Technician 3 at Schlumberger Logelco Inc.
Paul SheaPaul Shea
Mechanic/ MSV at SLB (Schlumberger)Mechanic/ MSV at SLB (Schlumberger)
ANATOLY WANGANATOLY WANG
Digital Business Development Intern at Schlumberger NV (SLB)Digital Business Development Intern at Schlumberger NV (SLB)