NARGIZ MIRZALIYEVA

• Generated quarterly financial reports to detail company revenues and expenses.
• Utilised Enterprise Resource Planning (ERP) system to independently manage financing, pensions and employee benefits.
• Investigated and resolved discrepancies in monthly bank accounts ahead of tight deadlines.
• Conducted financial audits to identify discrepancies.
• Generated physical cheques or electronic transactions to cover payroll liabilities.

• Created plans and communicated deadlines to complete projects on time.
• Operated equipment to exceed production targets.
• Diffused challenging situations using conflict management techniques.
• Planned and executed new strategies to increase sales .
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed bookings to optimise team availability.

To carry out the initial evaluation of the appeals and complaints of the citizens applying to the Department No. 2 of the Ministry of Taxes, to carry out the relevant operation in the tax electronic system, and to direct the citizen to the next operation. An example of this is the opening of separate accounts, etc.

• Closely monitored employee feedback and customer reviews to help improve processes and procedures.
• Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
• Conducted general administration duties including managing and updating invoices, processing orders and tracking inventory.
• Maintained excellent customer service by promptly following up on complaints and requests.
• Ensured customers received excellent service by going the extra mile to assist with needs, requirements and requests.