Narmin Alakbarova Maksimova

• Facilitated training sessions for new employees on company policies and procedures.
• Reviewed documents for accuracy prior to submission or publication.
• Provided technical support for customers in resolving complex issues.
• Worked closely with human resources to support employee management and organizational planning.
• Monitored operations and reviewed records and metrics to understand company performance.
• Provided technical support for users experiencing difficulties with software applications.
• Participated in ongoing training and compliance activities.
• Performed quality assurance testing on newly developed software applications.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Conducted testing of software and systems to ensure quality and reliability.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Mentored junior team members and managed employee relationships.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed positive relationships with customers through friendly interactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Monitored customer satisfaction levels through surveys and feedback forms.

• Corporate sales – experience working with corporate clients, conducting negotiations, and closing contracts.

• Auto insurance – knowledge of insurance products, policy terms, and specifics of vehicle insurance.

• Client relationship management – ability to build long-term relationships with corporate clients, providing consultations and support.

• Market and competitor analysis – monitoring the insurance market and developing offers tailored to client needs.

• Deal closing and documentation – contract preparation, agreement negotiation, and coordination with internal departments.

• Sales and negotiation skills – active sales, handling objections, and delivering presentations.

•Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.

•Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.