Narmin Alizada
Baku,BA
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
In my professional career, I had the opportunity to work on various large-scale projects, including Imagine Dragons, Formula 1, and Tarkan etc. My key responsibilities included:
- Effectively resolving customer issues related to tickets, ensuring a high level of service.
- Coordinating and supporting events, including addressing organizational challenges and resolving any issues that arose.
My experience on such large projects allowed me to develop skills for working in a dynamic environment and establish effective collaboration with various teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Specialist
Iticket.az
Baku
01.2023 - Current
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Drafted offer letters and employment contracts according to company guidelines.
- Maintained human resources records by processing applications and resumes.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Conferred with management to develop or implement personnel policies or procedures.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Ticketing Specialist
Iticket.az
Baku
08.2022 - 01.2023
- Assisted customers with ticketing inquiries and complaints via telephone, email, and in-person.
- Provided guidance to customers on ticketing policies, procedures, and services.
- Coordinated with other departments to ensure timely delivery of tickets.
- Provided technical support to customers experiencing difficulties with online ticket purchases.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Freelance English Teacher
Freelance
Baku
03.2020 - 08.2022
- Encouraged self-expression among learners through oral presentations or role plays.
- Developed and implemented English curriculum to meet the needs of students.
- Provided individualized instruction for struggling students.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Adapted teaching methods based on each student's unique needs and abilities.
- Maintained records of student progress by monitoring grades throughout the year.
- Explored different approaches to help students improve their reading comprehension skills.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Guided students to write for varied purposes and audiences to develop writing skills.
Administrator
Peter Pan Kindergarden
Baku
01.2021 - 02.2022
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Organized special events such as company parties or trips for employees.
- Updated databases with new employee information, job changes and terminations.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
English Language Teacher
Washington School of Languages
Baku
01.2019 - 03.2020
- Developed and implemented lesson plans to teach English language to students of different ages.
- Organized activities for students to practice their speaking, reading and writing skills in English.
- Provided individual support to students facing difficulties with grasping the concepts of English language.
- Assisted students in understanding the use of grammar rules while speaking or writing in English.
- Monitored student's performance regularly through tests and assignments.
- Communicated regularly with parents about their child's progress in learning English language.
- Maintained records of attendance, grades and other relevant information related to student performance.
- Presented lectures using modern technology tools such as digital whiteboard, PowerPoint presentations., for enhanced learning experience.
- Used varied instructional resources and tools to strengthen English language skills.
Education
Bachelor of Translation - Language Interpretation And Translation
Baku Slavic University
Suleyman Rustam Str. 3306-2014
№47
Nasimi Dstr,Hasan Aliyev Str 8205-2009
Skills
- Project Management
- Event Management
- Training development
- Recruiting
- Staff Management
- Presentation Preparation
- Onboarding and Orientation
- Manager coaching and training
- HR services
- Conflict resolution tactics
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Certification
- I have acquired numerous certifications in the HR field, further enhancing my skills and knowledge in human resources management.
Timeline
HR Specialist
Iticket.az
01.2023 - Current
Ticketing Specialist
Iticket.az
08.2022 - 01.2023
Administrator
Peter Pan Kindergarden
01.2021 - 02.2022
Freelance English Teacher
Freelance
03.2020 - 08.2022
English Language Teacher
Washington School of Languages
01.2019 - 03.2020
Bachelor of Translation - Language Interpretation And Translation
Baku Slavic University
№47
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