Narmin Alizada
Summary
A skilled HR professional adept at identifying, attracting, and hiring qualified candidates through diverse sourcing techniques and interview methods. Demonstrates expertise in managing employee-management relationships, addressing concerns, resolving conflicts, and fostering a positive workplace environment. Possesses strong verbal and written communication skills essential for engaging with employees at all levels, writing reports, and providing clear explanations.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
HR specialist
iTicket MMC
Baku, Azerbaijan
01.2023 - Current
- Handling employee onboarding in accordance with the Labor Code of the Republic of Azerbaijan
- Maintaining timesheets for employee attendance
- Receiving, processing, and tracking documents related to employment (sick leaves, vacations, business trips, etc.)
- Interviewed and hired staff fitting job and team requirements.
- Collaborated with department heads on workforce planning efforts.
- Wrote employee references for staff leaving company positions.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
Private tutor (English Language)
Self-employment
Baku, Azerbaijan
06.2019 - Current
- Designing and delivering tailored English lessons based on the student's individual needs, goals, and proficiency level.
- Regularly evaluating the student's progress through assignments, tests, and informal assessments, and adjusting the teaching approach as necessary.
- Preparing customized study materials, such as worksheets, exercises, and multimedia content, to enhance the student's learning experience.
- Preparing students for English proficiency exams, school exams, or other language assessments by reviewing key concepts and practicing test-taking strategies.
Ticketing Team Leader Formula 1 GrandPrix Baku2023
iTicket MMC
Baku, Azerbaijan
02.2023 - 04.2023
- Leading and supervising the ticketing team, ensuring that all team members are trained, motivated, and adhere to event policies and procedures.
- Overseeing the sales and distribution of tickets, both online and on-site, ensuring accuracy and timeliness in fulfilling ticket orders.
- Coordinating ticket scanning and validation at various entry points during the event, ensuring smooth access for attendees while preventing unauthorized entry.
- Collaborating with other departments such as security, VIP services, and event coordinators to ensure proper ticketing integration with the overall event logistics.
- Quickly resolving any ticket-related issues, such as lost tickets, incorrect access levels, or disputes with customers, maintaining a calm and professional attitude.
Ticketing Specialist
iTicket MMC
Baku, Azerbaijan
08.2022 - 01.2023
- Overseeing all sales points and monitoring the work of cashiers.
- Coordinating with event organizers.
- Managing event sales on the website and at sales points.
- Ensuring smooth operations at various events.
- Supervising the call center and conducting training sessions for staff.
- Creating work schedules for cashiers and managing their payroll.
- Conducting interviews for cashier positions.
Ticketing Team Leader Formula 1 GrandPrix Baku2022
iTicket MMC
Baku, Azerbaijan
04.2022 - 06.2022
- Leading and supervising the ticketing team, ensuring that all team members are trained, motivated, and adhere to event policies and procedures.
- Overseeing the sales and distribution of tickets, both online and on-site, ensuring accuracy and timeliness in fulfilling ticket orders.
- Coordinating ticket scanning and validation at various entry points during the event, ensuring smooth access for attendees while preventing unauthorized entry.
- Collaborating with other departments such as security, VIP services, and event coordinators to ensure proper ticketing integration with the overall event logistics.
- Quickly resolving any ticket-related issues, such as lost tickets, incorrect access levels, or disputes with customers, maintaining a calm and professional attitude.
Access Team Member Euro2020 Baku
iTicket MMC
Baku, Azerbaijan
06.2020 - 07.2020
- Scanning and validating tickets at entry points to ensure only authorized individuals gain access to the event.
- Ensuring that only those with valid tickets or credentials are allowed to enter specific areas, such as VIP zones, restricted sections, or general admission.
- Helping guests and attendees with information regarding access points, event layout, and entry procedures.
- Monitoring entry points for any suspicious activity or potential security issues and alerting security staff when necessary.
- Assisting attendees with any ticketing issues or entry problems (e.g., lost tickets, incorrect access levels), and providing solutions or directing them to customer service.
- Working closely with security teams to ensure a safe and efficient entry process and to respond to any incidents that may arise at entry points.
- Assisting with the post-event flow of attendees as they exit, ensuring a safe and orderly departure from the venue.
Teacher of English as a foreign language
Washington School
Baku, Azerbaijan
09.2010 - 03.2020
- Preparing and delivering lessons for students at various levels, ensuring they develop listening, speaking, reading, and writing skills.
- Designing structured lesson plans based on the course syllabus and the students' needs, incorporating various teaching methods and materials.
- Offering extra help to students who may need additional attention or assistance outside of regular class hours.
- Keeping track of students’ attendance and informing the relevant authorities if any issues arise.
- Creating or selecting appropriate teaching materials, such as worksheets, activities, and multimedia content to enhance the learning experience.
- Continuously improving teaching techniques by attending workshops, participating in professional development programs, and staying informed about new trends in language education.
Administrator
Peter Pan Kindergarten
Baku, Azerbaijan
06.2018 - 11.2018
- Ensuring the effective functioning of the kindergarten, monitoring compliance with all regulatory requirements and standards.
- Recruitment, training, and coordination of staff members, including educators, teaching assistants, technical staff, and administrative employees.
- Monitoring expenses, managing the kindergarten's budget, and purchasing required goods and materials for educational activities.
- Preparing and hosting celebrations, competitions, excursions, and other activities for children and their families.
- Purchasing necessary goods and supplies for the kindergarten.
- Maintaining records of monthly expenses.
- Calculating employees' salaries.
Office Manager
Peter Pan Kindergarten
Baku, Azerbaijan
09.2017 - 06.2018
- Managing day-to-day administrative tasks, including maintaining schedules, answering phone calls, and responding to emails.
- Maintaining accurate records of children's attendance, medical information, and other necessary documentation; preparing reports for parents and authorities.
- Acting as a point of contact for parents, providing information about the kindergarten’s activities, and addressing any concerns or questions.
- Assisting with budgeting, handling payments, and processing invoices related to the kindergarten’s operations.
- Managing office supplies, educational materials, and ensuring the smooth running of the classroom by ordering necessary items.
- Organizing and assisting in the preparation of kindergarten events, such as parent-teacher meetings, holidays, and other special activities.
- Assisting with the recruitment process, including preparing job advertisements, conducting initial interviews, and managing hiring paperwork.
Education
Translator (Russian-English) - Translation
Baku Slavic University
Baku,Azerbaijan 09.2010 - 06.2014
Skills
- Ability to identify, attract, and hire qualified candidates using various sourcing techniques and interview methods
- Skill in managing relationships between employees and management, addressing concerns, resolving conflicts, and ensuring a positive workplace environment
- Strong verbal and written communication skills for interacting with employees at all levels, writing reports, and providing clear explanations
Languages
English
Fluent
Russian
Native
Turkish
Intermediate
Certification
HR təcrübə proqramı - Port Education Center
0-dan başlayan HR proqramı - Business Management School
Əmək Məcəlləsi və Kadr Kargüzarlığı - Business Management School
ƏMAS-da praktiki iş - Business Management School
HR-lar üçün Excell - Business Management School
Create Your Own Brand - ATİM
TKT - Cambridge English
Timeline
Ticketing Team Leader Formula 1 GrandPrix Baku2023
iTicket MMC
02.2023 - 04.2023
HR specialist
iTicket MMC
01.2023 - Current
Ticketing Specialist
iTicket MMC
08.2022 - 01.2023
Ticketing Team Leader Formula 1 GrandPrix Baku2022
iTicket MMC
04.2022 - 06.2022
Access Team Member Euro2020 Baku
iTicket MMC
06.2020 - 07.2020
Private tutor (English Language)
Self-employment
06.2019 - Current
Administrator
Peter Pan Kindergarten
06.2018 - 11.2018
Office Manager
Peter Pan Kindergarten
09.2017 - 06.2018
Teacher of English as a foreign language
Washington School
09.2010 - 03.2020
Translator (Russian-English) - Translation
Baku Slavic University
09.2010 - 06.2014
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