Narmin Hajizadeh
Baku
Summary
Resourceful Senior Representative known for high productivity and efficient task completion. Specialize in client relationship management, outbound sales,conflict resolution, and strategic communication. Excel in teamwork, adaptability, and problem-solving to enhance organizational effectiveness and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Premium Support Line Senior Representative
Azercell Telecom LLC
Baku
09.2018 - Current
- Resolved issues through careful research and follow-up with customers.
- Effectively making daily outbound sales calls and using tools to enhance outbound sales calls.
- CRM Tools: (Sales dashboard) – Keep track of sales results and follow-ups.
- Call Recording and Analytics: Analyze your calls for improvements, and track performance.
- Resolved customer complaints promptly and effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Call Center Representative
Azercell Telecom LLC
Baku
08.2015 - 09.2018
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Bachelor Degree - History Faculty of Baku State University
Baku State University
05-2015
Skills
Certificate of Excel Skills for Business Specialization, offered by the British School in Baku
- Covers Excel from the basics to advanced, business-specific skills, including functions, pivot tables, and data analysis
Offering sales support
- Achieving 'First Place in Outbound Sales,' Premium Support Line, and Call Center (11-122024-012025)
- Achieving 'First Place in Inbound Sales,' Premium Support Line, and Call Center (11-122024-012025)
LinkedIn Learning – Public Speaking Foundations
- Crafting and structuring your speech, managing nerves, and speaking confidently to engage your audience
Agile Leadership (LeSS) Certification
- Leadership skills for guiding large teams, how to implement LeSS in your organization, and leading Agile at scale
Microsoft Office tools
- (Excel,Word,PowerPoint)
CMS,OCM,Sale Dashboard
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Proficient (C2)
C2
Turkish
Upper Intermediate (B2)
B2
Timeline
Premium Support Line Senior Representative
Azercell Telecom LLC
09.2018 - Current
Call Center Representative
Azercell Telecom LLC
08.2015 - 09.2018
Bachelor Degree - History Faculty of Baku State University
Baku State University
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