Narmin Huseynzade
Baku
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
"Khirman" LLC (Qaymaq)
Baku
09.2020 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
- Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Contributed to store profitability by identifying trends in sales data and adjusting inventory levels accordingly.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Stayed abreast of industry trends and new technologies, incorporating findings into ongoing process improvements to stay ahead of competitors and enhance customer satisfaction.
- Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
HR Generalist
"Khirman" LLC (Qaymaq)
Baku
08.2017 - 09.2020
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Improved employee retention by implementing effective onboarding and training programs.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
- Evaluated employee performance fairly using standardized metrics to foster a merit-based work environment.
- Implemented succession planning strategies to identify high-potential employees for future leadership roles.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
- Facilitated change management initiatives, effectively communicating expectations to employees during transitions.
- Established an internship program that provided valuable learning experiences for interns while also creating a talent pipeline for full-time hires.
- Developed customized training programs to enhance employee skills and boost productivity levels.
- Designed professional development opportunities that aligned with individual career goals as well as overall business objectives.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and coordinated employee training programs to improve productivity and performance.
- Performed budget analysis to control expenditures and predict future budget needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Worked alongside global business leader to deploy new training strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor of Arts - Regional Studies (Caucasus)
Azerbaijan University of Languages
Baku, Azerbaijan06.2016
Skills
- 1C knowledge
- Payroll
- Customer Service
- Team Leadership
- Time Management
- Punctual and Reliable
- Documentation And Reporting
- Cost Control
- Recruiting and Hiring
- Decision-Making
- Administrative Documentation
Languages
English
Upper intermediate
B2
Timeline
Cashier Supervisor
"Khirman" LLC (Qaymaq)
09.2020 - Current
HR Generalist
"Khirman" LLC (Qaymaq)
08.2017 - 09.2020
Bachelor of Arts - Regional Studies (Caucasus)
Azerbaijan University of Languages