Narmin Ramazanli
Baku city
Summary
Dynamic Service Administrator at IKMA Services LLC in enhancing customer trust and improving service standards. Skilled in effective communication and data accuracy, I excel in multitasking and administrative support, driving team effectiveness and resolving inquiries promptly to achieve business objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Administrator
IKMA Services LLC
07.2023 - Current
- Facilitated collaboration among different departments to meet business objectives.
- Enhanced customer trust through elevated service standards and quicker responses.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Answered incoming calls from customers regarding technical inquiries and services.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Assisted customers with their inquiries in a professional manner.
- Responsible for ensuring accuracy of all data entered into the system.
- Ensured comprehensive oversight of all ongoing tasks.
- Enhanced overall team effectiveness through leadership and guidance.
Office helper
Emsa Food LLC
12.2022 - 06.2023
- Assisted in daily office operations, managing schedules, coordinating meetings, and handling routine administrative tasks to ensure smooth workflow
- Oversaw the procurement and organization of office supplies, optimizing inventory levels and ensuring a well-equipped and efficient work environment
- Collaborated with maintenance personnel to address office infrastructure needs, ensuring a safe and comfortable workspace for all employees
Education
Bachelor of Science - Life Safety Engineering
Azerbaijan Technical University
25 Huseyn Javid Avenue, Baku06-2022
Skills
- Multitasking
- Effective communication
- Customer relationship management
- Asset management
- Data accuracy
- Verbal and written communication
- Administrative support
- Adaptability and flexibility
- Microsoft Office
- Decision-making
- CRM software (Odoo)
Languages
Azerbaijani
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
Certification
Digital skills self-assessments
Timeline
Service Administrator
IKMA Services LLC
07.2023 - Current
Office helper
Emsa Food LLC
12.2022 - 06.2023
Bachelor of Science - Life Safety Engineering
Azerbaijan Technical University
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