Narmin Sultanova
Baku
Summary
Dynamic Agile Coach and Technical Project Manager with over 8 years of experience delivering transformative IT projects. Proven success in leading cross-functional teams to drive strategic goals, improving project delivery efficiency by 28% and reducing timelines by 25%. Adept at managing large-scale projects within budget and on schedule, strongly focusing on continuous improvement, stakeholder engagement, and fostering a collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agile Coach
International Bank of Azerbaijan
2024.08 - Current
- Led the alignment of the entire IT block to ensure progress in strategic objectives and initiatives.
- Facilitated enterprise-level ceremonies, including Monthly Tech Review and Technology Synchronization, while managing parallel tribe-level ceremonies.
- Implemented Agile practices that enhanced team collaboration and operational efficiency.
- Mentored teams to foster continuous improvement, achieving a 30% increase in Agile adoption rates.
- Cultivated cross-departmental collaboration, optimizing workflows to meet organizational goals.
- Advised top management on agile strategy development, improving organizational agility at all levels.
Senior Scrum Master
International Bank of Azerbaijan
2021.04 - 2024.08
- Facilitated Scrum ceremonies for five teams, resulting in a 20% improvement in sprint velocity.
- Championed Agile methodologies, driving a 30% increase in team productivity.
- Implemented best practices, reducing project delivery times by 25%.
- Mentored over 25 teams, significantly increasing Agile adoption rates.
- Enhanced product development processes, boosting customer satisfaction by 40%.
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
Technical Project Manager
SalonUltimate/OpenSpend Inc
2022.07 - 2023.07
- Led end-to-end project delivery as a Delivery Manager, ensuring projects were completed on time and within scope.
- Served as Scrum Master and Agile Coach, facilitating Scrum ceremonies, coaching teams, and driving continuous improvement.
- Acted as Team Lead, providing leadership to cross-functional teams, and enhancing productivity.
- Managed releases as Release Manager, ensuring minimal disruption and maximum efficiency.
- Developed and executed project plans, maintaining strict control over scope, timelines, and budgets.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Managed 10+ project teams in an Agile environment, realizing success through the application of SDLC methodologies and exceptional leadership skills.
Senior Scrum Master
Fujitsu
2022.01 - 2022.04
- Led Scrum ceremonies including sprint planning, backlog refinement, and retrospectives.
- Managed 80+ deliverables and task allocation among cross-functional teams, ensuring project success.
- Embedded Agile methodologies into the organizational culture, enhancing business value.
- Fostered collaboration across teams, maintaining project momentum and delivering innovative solutions.
IT Change Manager/IT Program Manager
International Bank of Azerbaijan
2019.07 - 2021.04
- Orchestrated IT change management and program execution, aligning 100+ projects with business goals.
- Guided 40+ IT initiatives from inception to completion, ensuring on-time delivery within budget.
- Applied ITIL framework to enhance project and program management effectiveness.
- Engaged stakeholders to drive project success and resolve complex challenges.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
IT Business Analyst
PASHA Insurance
2016.10 - 2019.07
- Elicited and analyzed business requirements, optimizing processes to deliver effective technical solutions for 70+ projects.
- Implemented rigorous software testing procedures, ensuring high-quality deliverables.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Facilitated stakeholder collaboration, aligning solutions with organizational objectives.
Education
MBA - Management Information Systems
Qafqaz University
Baku, Azerbaijan06.2016
Bachelor of Science - Biology
Baku State University
Baku, Azerbaijan06.2012
Skills
- Agile Project Management
- Leadership & Team Development
- Agile Coaching & Mentorship
- Scrum & Kanban Frameworks
- Strategic Planning & Execution
- Change Management (ITIL4)
- Continuous Improvement & Lean Practices
- Stakeholder Engagement & Communication
- OKRs & Performance Metrics
- Critical Thinking & Problem Solving
Certification
· DAVSC- Disciplined Agile Value Stream Consultant | PMI | Jun 2024
· DASSM – Disciplined Agile Senior Scrum Master | PMI | Jan 2024
· Agile Certified Practitioner | PMI | July 2023
· ITIL4 Specialist: Drive Stakeholder Value | AXELOS | Mar 2022
· Professional Scrum Product Owner I | Scrum.org | Sep 2021
· Kanban Systems Improvement | Kanban University | Jun 2021
· ITIL4 Strategist: Direct, Plan and Improve | AXELOS | Jun 2021
· ITIL4 Specialist: High Velocity IT | AXELOS | Mar 2021
· Kanban System Design | Kanban University | Dec 2020
· ITIL4 Specialist: Create, Deliver and Support | AXELOS | Aug 2020
· Professional Scrum Master I | Scrum.org | Nov 2019
· Professional Project Management | PMI | Dec 2018
Languages
Russian
Native language
English
Advanced
C1
Turkish
Proficient
C2
Timeline
Agile Coach
International Bank of Azerbaijan
2024.08 - Current
Technical Project Manager
SalonUltimate/OpenSpend Inc
2022.07 - 2023.07
Senior Scrum Master
Fujitsu
2022.01 - 2022.04
Senior Scrum Master
International Bank of Azerbaijan
2021.04 - 2024.08
IT Change Manager/IT Program Manager
International Bank of Azerbaijan
2019.07 - 2021.04
IT Business Analyst
PASHA Insurance
2016.10 - 2019.07
MBA - Management Information Systems
Qafqaz University
Bachelor of Science - Biology
Baku State University
· DAVSC- Disciplined Agile Value Stream Consultant | PMI | Jun 2024
· DASSM – Disciplined Agile Senior Scrum Master | PMI | Jan 2024
· Agile Certified Practitioner | PMI | July 2023
· ITIL4 Specialist: Drive Stakeholder Value | AXELOS | Mar 2022
· Professional Scrum Product Owner I | Scrum.org | Sep 2021
· Kanban Systems Improvement | Kanban University | Jun 2021
· ITIL4 Strategist: Direct, Plan and Improve | AXELOS | Jun 2021
· ITIL4 Specialist: High Velocity IT | AXELOS | Mar 2021
· Kanban System Design | Kanban University | Dec 2020
· ITIL4 Specialist: Create, Deliver and Support | AXELOS | Aug 2020
· Professional Scrum Master I | Scrum.org | Nov 2019
· Professional Project Management | PMI | Dec 2018
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