Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Narmina Aliyeva

Narmina Aliyeva

Baku

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Universal Group
10.2022 - 04.2023
  • Maintained long-term relationships with high net-worth clients.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Managed over 50 customer calls per day

Reservations Agent

S Group
02.2018 - 03.2019
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Increased sales by 15%

Education

Bachelor - Translation

Western Caspian University
Baku, Azerbaijan
06.2022

Skills

  • Time Management
  • Salesforce
  • Organizational Skills
  • MS Office
  • Multilingualism
  • Multitasking
  • Negotiation
  • Customer Care
  • Conflict resolution
  • Manual Testing
  • Agile methodologies
  • Stress Testing
  • Functional Testing
  • Regression Testing
  • Test case design
  • Smoke testing
  • Automated Testing Frameworks

Certification

  • Accountant Management -Bases of the accountant
  • Windows, Excel, Outlook, Word
  • Amadeus
  • QA Engineer Certification

Languages

Russian
Native language
English
Upper intermediate
B2
German
Elementary
A2

Timeline

Sales Coordinator

Universal Group
10.2022 - 04.2023

Reservations Agent

S Group
02.2018 - 03.2019

Bachelor - Translation

Western Caspian University

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Narmina Aliyeva