Narmina Aliyeva
Baku
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Universal Group
10.2022 - 04.2023
- Maintained long-term relationships with high net-worth clients.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Managed over 50 customer calls per day
Reservations Agent
S Group
02.2018 - 03.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Increased sales by 15%
Education
Bachelor - Translation
Western Caspian University
Baku, Azerbaijan06.2022
Skills
- Time Management
- Salesforce
- Organizational Skills
- MS Office
- Multilingualism
- Multitasking
- Negotiation
- Customer Care
- Conflict resolution
- Manual Testing
- Agile methodologies
- Stress Testing
- Functional Testing
- Regression Testing
- Test case design
- Smoke testing
- Automated Testing Frameworks
Certification
- Accountant Management -Bases of the accountant
- Windows, Excel, Outlook, Word
- Amadeus
- QA Engineer Certification
Languages
Russian
Native language
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Sales Coordinator
Universal Group
10.2022 - 04.2023
Reservations Agent
S Group
02.2018 - 03.2019
Bachelor - Translation
Western Caspian University
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