Narmina Amirova
Baku
Summary
Seasoned leader with a proven track record in banking area, adept in leveraging strong project management and communication skills to drive successful outcomes. Excelled in collaborative environments, achieving significant advancements in construction and restoration of the Karabakh lands liberated from occupation. Demonstrates expertise in Agile methodologies and stakeholder engagement, ensuring projects exceed expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Chief Executive
Restoration, Construction and Management Service in Ağdam, Fuzuli and Khojavand regions
Baku, Agdam
04.2024 - Current
- Oversee and manage restoration and construction projects across the Ağdam, Fuzuli, and Khojavand regions, ensuring all initiatives are completed on time, within scope, and within budget.
- Assist the Chief Executive in developing strategic plans for restoration efforts, construction activities, and the overall management of resources to support regional development.
- Foster relationships with government agencies, local communities, and other stakeholders to ensure effective communication and collaboration throughout the project lifecycle.
Head of Document Circulation and Archives Division/ Deputy Head of Department
Restoration, Construction and Management Service in the Karabakh Economic Region
12.2022 - 04.2024
- Lead and manage the Document Circulation Department, ensuring the effective receipt, distribution, and archiving of all construction-related documentation, including drawings, specifications, contracts, and correspondence.
- Develop and implement efficient document control systems and processes to streamline the circulation of documents within the organization and among stakeholders, ensuring compliance with regulatory standards and industry best practices.
- Collaborate with project managers, engineers, architects, and subcontractors to ensure timely dissemination of critical project information, thereby supporting project timelines and enhancing communication across teams.
- Establish guidelines for document quality control, ensuring accuracy and consistency in all circulated materials. Perform regular audits of document management processes to identify areas for improvement.
Project Manager|Portfolio Manager
Bank ABB OJSC
10.2019 - 11.2022
- Utilize Scrum or Kanban frameworks to manage and deliver projects that drive business objectives, collaborating with cross-functional teams to ensure successful project outcomes.
- Partner with Product Owners to understand business requirements, define project scope, and develop project roadmaps, ensuring alignment with organizational goals.
- Coordinate project activities with stakeholders, including business leaders, customers, and third-party vendors, ensuring effective communication and stakeholder engagement.
- Identify, mitigate, and resolve project risks and issues, leveraging Agile techniques such as retrospectives and iteration planning to minimize their impact.
Product Owner-Senior Product Owner| Cash Management Division
PASHA Bank OJSC
01.2017 - 09.2019
- Develop and maintain a product roadmap that aligns with the bank's corporate banking strategy, ensuring that it meets the evolving needs of corporate clients.
- Take ownership of multiple products or features, working closely with cross-functional teams to define product requirements, prioritize features, and ensure timely delivery.
Head of Division of Work with Consumer Applications
Bank Standard Azerbaijan
12.2014 - 11.2016
- Lead the Division of Work with Consumer Applications, developing and executing strategies that align with the bank's overall objectives and enhance the customer experience.
- Oversee the end-to-end development of consumer banking applications, ensuring they meet regulatory standards, security protocols, and customer needs.
Head of division |Customer Service Department
Bank Standard Azerbaijan
06.2014 - 12.2014
- Analyze and optimize customer service workflows and processes, implementing best practices to increase efficiency, reduce response times, and streamline customer interactions.
Retail Banking Products Department| Non-credit products division | Acting head of division
Bank Standard Azerbaijan
12.2012 - 05.2014
- Serve as the Acting Head of the Non-Credit Products Division, leading a team focused on the development and management of retail banking products such as savings accounts, investment products, and payment services.
- Collaborate with senior management to create and implement a comprehensive product strategy that drives growth, enhances customer value, and aligns with the bank’s overall objectives.
Specialist-Senior Specialist|Customer Service Department|Mortgage Branch
Bank Standard Azerbaijan
Baku
04.2008 - 12.2012
- Serve as a senior point of contact for escalated customer inquiries and issues, providing timely and effective resolutions to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams, including operations, compliance, and risk management, to streamline processes and improve the overall customer experience.
- Train, mentor, and support junior staff members in customer service best practices and banking products, fostering a culture of continuous learning and improvement.
- Analyze customer feedback and service metrics to identify trends and areas for improvement, leading initiatives to enhance service delivery and operational efficiency.
Education
PMI-ACP® - Project Management
Project Management Institute
12-2021
Bachelor`s degree - Engineering Economy and Management, Marketing
Azerbaijan State University of Economics
06.2008
Skills
- Strong leadership and project management skills
- Expertise in construction and restoration processes
- Excellent communication and negotiation abilities
- Proficient in reporting
- Agile
- Ability to work collaboratively with diverse teams and stakeholders
Certification
- PMI Agile Certified Practitioner (PMI-ACP) Certification, 12/21
- Project Management online training course by ADA University, 12/22
- Advanced sales by coach Burçin Doğru, 06/19
Hobbies and Interests
- Art
- Music
- Sport
Languages
- Azerbaijani, Native or Bilingual Proficiency
- English, Professional Working Proficiency
- Russian, Native or Bilingual Proficiency
Timeline
Assistant Chief Executive
Restoration, Construction and Management Service in Ağdam, Fuzuli and Khojavand regions
04.2024 - Current
Head of Document Circulation and Archives Division/ Deputy Head of Department
Restoration, Construction and Management Service in the Karabakh Economic Region
12.2022 - 04.2024
Project Manager|Portfolio Manager
Bank ABB OJSC
10.2019 - 11.2022
Product Owner-Senior Product Owner| Cash Management Division
PASHA Bank OJSC
01.2017 - 09.2019
Head of Division of Work with Consumer Applications
Bank Standard Azerbaijan
12.2014 - 11.2016
Head of division |Customer Service Department
Bank Standard Azerbaijan
06.2014 - 12.2014
Retail Banking Products Department| Non-credit products division | Acting head of division
Bank Standard Azerbaijan
12.2012 - 05.2014
Specialist-Senior Specialist|Customer Service Department|Mortgage Branch
Bank Standard Azerbaijan
04.2008 - 12.2012
- PMI Agile Certified Practitioner (PMI-ACP) Certification, 12/21
- Project Management online training course by ADA University, 12/22
- Advanced sales by coach Burçin Doğru, 06/19
PMI-ACP® - Project Management
Project Management Institute
Bachelor`s degree - Engineering Economy and Management, Marketing
Azerbaijan State University of Economics
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