Narmina Gurbanzade

• Provided day-to-day support to the Project Management Office of Multi-country (7countries) and helped coordinate ongoing projects.
• Responsible for the after-sales process management of the representative office (covering seven countries), encompassing the delivery, maintenance, and operation of over several projects in both the operator and enterprise markets. From understanding and interpreting company processes to execution, I have helped the team rank in the top 3 among the 10 representative offices in the Middle East and Central Asia region.
• Assisted PMO Director with preparing reports, presentations, and project documentation.
• Monitored project timelines and deliverables to make sure deadlines were met.
• Maintained project data and kept status trackers and dashboards up to date.
• Helped with communication between teams and followed up on open tasks.
• Supported process improvements by highlighting gaps and suggesting more efficient ways of working
• Delivered on site training to Turkmenistan staff on PMO processes, project documentation, and reporting standards.
• Supported local teams in adopting project management best practices and improving workflow efficiency by switching workflow to digitalization

As a CS Manager

• Coordinated with internal teams of Multy-Country (7countries) to deliver telecom solutions that met customer requirements and project timelines.
• Monitored KPI, prepared reports, and shared regular updates with management.
• Addressed customer issues quickly, ensuring a high level of satisfaction and long-term cooperation.

As a Spare Part Manager :

• Managed spare parts operations for Multi- Country (7countries) , making sure parts were available and delivered on time.
• Handled demand planning and inventory control to keep the right balance between stock levels and costs.
• Worked closely with suppliers and logistics teams to solve cross-border challenges and speed up deliveries.
• Tracked usage and sales trends to forecast future needs and avoid shortages.
• Coordinated with service and technical teams to prioritize urgent orders and critical spare parts.
• Reported regularly to management on performance, highlighting issues and suggesting improvements.

• Handled phone calls, correspondence, and emails, directing inquiries to relevant teams.
• Supported office administration by maintaining records, filing documents, and managing supplies.
• Organized meetings, scheduled appointments, and coordinated calendars for staff and management.