Narmina Ismayilova
Baku
Summary
Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence; Setting individual sales targets with the sales team; Develop individual quotas and assign territories for team members; Coach, mentor, and provide feedback to team members; Tracking sales goals and reporting results as necessary.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Prokon Trading LLC
11.2023 - Current
- Responsible for preparing commercial offers and quotations tailored to client requirements, with a primary focus on BP as a key client.
- Worked closely with procurement and logistics teams to ensure accurate, competitive pricing and timely submission of offers.
- Maintained and developed strong client relationships by responding promptly to inquiries and providing professional support throughout the sales process.
- Managed the full sales cycle, including offer preparation, follow-up, and coordination of order execution.
- Utilized SAP to process sales orders, manage client data, and monitor procurement and delivery workflows.
- Contributed to identifying new business opportunities and expanding client engagement within the oil & gas sector.
- Gained practical experience in B2B sales operations, client communication, and corporate procurement processes.
Sales & Procurement Manager
Midas Service LLC
01.2022 - Current
- Accepting inquiries from customers, sending to the supply department for analysis;
- Checking the availability of the product in the warehouse/stock;
- Prepare quotas, all information is filled in and evaluated;
- Correspondence with customers on the daily basis;
- Sending quotas to the customers;
- Register the orders and make sure they are ready on time;
- When the PO (Purchase Order) arrives, it is checked and sent to the management for review, Confirmation of POs;
- Analyzing customer shopping data to optimize sales efforts and better identify potential customers;
- Tracking the quotas and goals of each member of the sales team;
- Entering order information into the company database;
- Answering client questions regarding their account or sales products;
- Respond to complaints from customers and give after-sales support when requested;
- Handle the processing of all orders with accuracy and timeliness;
- Inform clients of unforeseen delays or problems;
- Assist in the preparation and organizing of promotional material or events;
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events;
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
Sales Manager
Midas Service LLC
12.2021 - 01.2022
- Accepting inquiries from customers, sending to the supply department for analysis;
- Checking the availability of the product in the warehouse/stock;
- Prepare quotas, all information is filled in and evaluated;
- Correspondence with customers on the daily basis;
- Sending quotas to the customers;
- Register the orders and make sure they are ready on time;
- When the PO (Purchase Order) arrives, it is checked and sent to the management for review, Confirmation of POs;
- Analyzing customer shopping data to optimize sales efforts and better identify potential customers;
- Tracking the quotas and goals of each member of the sales team;
- Entering order information into the company database;
- Answering client questions regarding their account or sales products;
- Respond to complaints from customers and give after-sales support when requested;
- Handle the processing of all orders with accuracy and timeliness;
- Inform clients of unforeseen delays or problems;
- Assist in the preparation and organizing of promotional material or events;
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events;
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
Sales Coordinator
Midas Service LLC
02.2021 - 12.2021
- Accepting inquiries from customers, sending to the supply department for analysis;
- Checking the availability of the product in the warehouse/stock;
- Prepare quotas, all information is filled in and evaluated;
- Correspondence with customers on the daily basis;
- Sending quotas to the customers;
- Register the orders and make sure they are ready on time;
- When the PO (Purchase Order) arrives, it is checked and sent to the management for review, Confirmation of POs;
- Analyzing customer shopping data to optimize sales efforts and better identify potential customers;
- Tracking the quotas and goals of each member of the sales team;
- Entering order information into the company database;
- Answering client questions regarding their account or sales products;
- Respond to complaints from customers and give after-sales support when requested;
- Handle the processing of all orders with accuracy and timeliness;
- Inform clients of unforeseen delays or problems;
- Assist in the preparation and organizing of promotional material or events;
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events;
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
Sales Manager
Intravel LLC
03.2018 - 04.2019
- Booking of flights, car hire, hotel and holiday accommodation
- Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
- Writing tourism guides for certain cities
- Making reservations using a variety of online booking systems
- Meeting with customers to finalize all the travel details for their trip
- Producing statistics on sales, travel destinations and customer satisfaction
- Organizing and attending holiday exhibitions
- Preparing reports, newsletters, adverts and articles for the Marketing department
- Contacting new potential customers and offering our services
- Liaising with government embassies, tour providers and hotels on a regular basis
- General website maintenance to ensure that its information is up-to-date
- Dealing with customer queries and issues on a regular basis
Education
Bachelor Degree of Higher Profession - Faculty of Teacher of English Language
Azerbaijan University of Languages
01.2021
Skills
- Microsoft Office
- Social Media
- 1C ERP
- SAP
- Relationship building
- Client relations
- Customer service and care
- Sales expertise
- Sales presentations
- Sales process optimization
- Performance tracking
- Inquiry handling
Certification
Driving Licence: B1
Timeline
Sales Specialist
Prokon Trading LLC
11.2023 - Current
Sales & Procurement Manager
Midas Service LLC
01.2022 - Current
Sales Manager
Midas Service LLC
12.2021 - 01.2022
Sales Coordinator
Midas Service LLC
02.2021 - 12.2021
Sales Manager
Intravel LLC
03.2018 - 04.2019
Bachelor Degree of Higher Profession - Faculty of Teacher of English Language
Azerbaijan University of Languages
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