Narmina Ramazanova
Baku,Azerbaijan
Summary
A seasoned professional with expertise in leadership acumen and people development talent, adept at monitoring key performance indicators and crafting departmental strategies. Demonstrates exceptional decision-making prowess and organisational expertise, fostering team capacity building and employee training to drive performance management. Committed to enhancing customer service through effective performance evaluations, with a focus on continuous improvement and strategic growth.
Overview
19
19
years of professional experience
Work history
Head of The Department of Medications and Devices
State Agency of Mandatory Health Insurance
2026.01 - 2026.04
Head of the Call Center
State Agency of Mandatory Health Insurance
2022.01 - 2026.01
The Call Center Service/Coordinator
State Agency of Mandatory Health Insurance
2021.09 - 2022.01
Coordinator at Medical Examination Division
State Agency of Mandatory Health Insurance
2021.01 - 2021.09
Leading Specialist at Medical Examination Dep.
State Agency of Mandatory Health Insurance
2019.04 - 2021.01
Junior Medical Expert
Pasha Insurance OJSC/Medical Examination Dep.
Baku, Azerbaijan
2017.06 - 2019.04
Assistant/Chief assistant/Specialist
Pasha Insurance OJSC/Medical Assistance Department
Baku, Azerbaijan
2014.06 - 2017.06
Graduate Student Intern
CHILDREN’S CLINICAL HOSPITAL NO.6.
Baku, Azerbaijan
2007.08 - 2008.06
Education
Master of Divinity - MDiv, Pediatrician - Medicine
Azerbaijan Medical University
Azerbaijan 09/2001 - 06/2007
Skills
- Leadership acumen
- People development talent
- Key Performance Indicator monitoring
- Departmental strategy development
- Team capacity building
- Employee training
- Decision-Making prowess
- Organisation expertise
- Customer Service
- Performance Management
- Performance evaluations
Languages
Azerbaijan
Native
Russian
Fluent
English
Upper intermediate
Spanish
Intermediate
Affiliations
- Books, traveling, music, sports.
Timeline
Head of The Department of Medications and Devices
State Agency of Mandatory Health Insurance
2026.01 - 2026.04
Head of the Call Center
State Agency of Mandatory Health Insurance
2022.01 - 2026.01
The Call Center Service/Coordinator
State Agency of Mandatory Health Insurance
2021.09 - 2022.01
Coordinator at Medical Examination Division
State Agency of Mandatory Health Insurance
2021.01 - 2021.09
Leading Specialist at Medical Examination Dep.
State Agency of Mandatory Health Insurance
2019.04 - 2021.01
Junior Medical Expert
Pasha Insurance OJSC/Medical Examination Dep.
2017.06 - 2019.04
Assistant/Chief assistant/Specialist
Pasha Insurance OJSC/Medical Assistance Department
2014.06 - 2017.06
Graduate Student Intern
CHILDREN’S CLINICAL HOSPITAL NO.6.
2007.08 - 2008.06
Master of Divinity - MDiv, Pediatrician - Medicine
Azerbaijan Medical University
09/2001 - 06/2007