Natacia Dixson
Winslow
Summary
Proven expertise in insurance verification and exceptional customer service, honed at Apria Healthcare and other leading institutions. Excelled in HIPAA-compliant patient registration, significantly enhancing patient experience. Skilled in navigating complex healthcare systems, ensuring seamless patient access and support. Demonstrates a strong commitment to accuracy and patient confidentiality, with a track record of driving process improvements.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Winslow Indian Health Care Center
01.2022 - Current
- Review, updates and maintain all patient information multiple patient registration and scheduling systems
- Assures documents scanning,retrieving and editing and patient identification to determine patient's insurance coverage
- Insurance verification
- Work with software systems for clinical,medical and dental department
- Responsible for electronic health records data entry
- Dental Dept Dentrix-3years. Knowledge of Dental terminology. Billing Verifying Dental coverage
Client Service Representative
Sacred Peaks
08.2021 - 12.2022
- Answering incoming/outgoing calls
- Confirmation of appointments and providing upcoming patient appointment reminders,answering patient questions to connect them to those who can help,identifying and carrying out clinical support duties associated with patient care services and administrative provider support.
- Referrals-Podiatry,Women's Health,Orthopedics,Dermatology, Neurology and Rheumatology.
- Registers patients by accurately collecting and analyzing all patients demographics,third party coverage,insurance and clinical date elements
Customer Service Representative
Apria Healthcare
07.2007 - 07.2020
- Data Entry
- Insurance Verification
- Manage Collaborative Relationships with field leadership,referrals and patients through effective outreach to drive account resolution.
- Evaluate all documentations received to ensure that it meets compliance criteria to the relevant standards and regulations
- Perform follow up to achieve timely reimbursement
- Perform other duties to required
- Research and secure required information from the customer to continue coverage of equipment through the health insurance plan
Education
Associate Medical Specialties - Medical
College America
Flagstaff, AZ10-2004
High School Diploma -
Winslow High School
Winslow, AZ05-2002
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Winslow Indian Health Care Center
01.2022 - Current
Client Service Representative
Sacred Peaks
08.2021 - 12.2022
Customer Service Representative
Apria Healthcare
07.2007 - 07.2020
Associate Medical Specialties - Medical
College America
High School Diploma -
Winslow High School
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