Natalee Armenta
Suprise
Summary
Focused high school student with strong customer service skills. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Motivated to get tasks done.
Overview
3
3
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
11.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
Voluntary Worker
Key Club Organization
08.2022 - 04.2023
- Attend club meetings to plan future school fundraisers such as selling concessions at football games, organize car washes, and sell various goods to the community.
Cashier
SUBWAY®Restaurants
05.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained store cleanliness to reach high sanitization standards.
Restaurant Busser
Georgies Diner
07.2020 - 11.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Informed servers of lost customer property to aid in returning mistakenly discarded items.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
No Degree - General Studies
Willow Canyon High School
Surprise, AZ05.2024
Skills
- Cooperative Attitude
- Inventory Stocking
- Work Task Prioritization
- Cash Register Operation
- Sweeping and Mopping
- Customer Transactions
- Goal-Setting and Achievement
- Wrapping and Boxing
- Chopping Vegetables
- Positive Interactions
- Guest Satisfaction
- Bagging and Packaging
Timeline
Shift Leader
SUBWAY®Restaurants
11.2022 - 04.2023
Voluntary Worker
Key Club Organization
08.2022 - 04.2023
Cashier
SUBWAY®Restaurants
05.2021 - 08.2021
Restaurant Busser
Georgies Diner
07.2020 - 11.2020
No Degree - General Studies
Willow Canyon High School
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