Natali Olivas
Chandler
Summary
Experienced Credit Specialist /Customer Service Representative with a demonstrated history of working in the finance and healthcare industry. Skilled in scheduling and coordinating, PN system, Microsoft Excel, Word, and PowerPoint. Strong operations professional looking for an opportunity to expand and grow as a professional.
Overview
7
7
years of professional experience
Work History
Credit Specialist
Chase bank
Tempe
10.2023 - Current
- Verified and collected customer information by telephone during the auto loan underwriting process using ACAPS software.
- Conducted telephone interviews with customers to verify employment and insurance details
- Completed weekly reports on customer document retention process to ensure compliance and facilitate efficient retrieval
- Interacted with dealers and internal departments at JP Morgan Chase to streamline communication and resolve issues
- Generated and analyzed weekly reports in Microsoft Excel to enhance team operations and inform decision-making
Front desk Coordinator
Spa Solai
Tucson
05.2021 - 01.2022
- Coordinated patient schedules while managing high call volume, optimizing appointment availability
- Checked in and checked out patients at front desk, managing payment collection efficiently.
- Resolved patient disputes professionally, ensuring a positive experience and maintaining satisfaction.
- Delivered comprehensive administrative support to staff members, enhancing workflow efficiency
Customer Service Representative
Bank of America
Tucson
05.2019 - 05.2021
- Provided exceptional service while maintaining privacy and confidentiality.
- Resolved customer disputes professionally, enhancing customer satisfaction.
- Processed transactions, including bank deposits and financial transfers, ensuring accuracy and compliance.
Education
Pima Community College
Tucson08-2017
Skills
- Financial Analysis
- Project management
- Client Negotiation
- Relationship Management
- Advanced problem solving
- Problem solving
- Time management
- Ability to Multitask
- Works well under pressure
- Team collaboration
- Adaptability
References
References available upon request
Languages
- English
- Spanish (Intermediary - Learning)
Timeline
Credit Specialist
Chase bank
10.2023 - Current
Front desk Coordinator
Spa Solai
05.2021 - 01.2022
Customer Service Representative
Bank of America
05.2019 - 05.2021
Pima Community College