Natalie Ballejos
Springerville
Summary
Dynamic and detail-oriented professional with extensive experience at Apache County Sheriff's Office, excelling in customer service and data entry. Proven ability to manage high-stress situations while enhancing operational efficiency. Skilled in appointment scheduling and active listening, consistently delivering exceptional support and fostering positive relationships with the public.
Overview
2
2
years of professional experience
Work History
Dispatcher
Apache County Sheriffs Office 23
St. John’s, Az
03.2025 - 01.2026
- Monitored multiple radio channels for emergency calls and dispatched units efficiently.
- Maintained accurate records of incidents and dispatch logs to ensure compliance with protocols.
- Coordinated communication between law enforcement, emergency services, and the public during critical situations.
- Assisted in training new dispatchers on operational procedures and software systems.
- Responded promptly to inquiries from the public, providing information and support as needed.
- Implemented improvements in call handling processes to enhance service delivery efficiency.
- Collaborated with team members to develop best practices for incident management and response coordination.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Tower Operator
Apache County Sheriffs Office
St. John’s, AZ
07.2024 - 03.2025
- Analyzed incoming data for situational awareness and operational efficiency improvements.
- Documented operational activities and maintained accurate logs for accountability purposes.
- Provided support during high-pressure situations, adapting quickly to evolving scenarios.
- Actively communicated with Both the oubliette and inmates, providing assistance and information as needed.
- Scheduled appointments with doctors, lawyers, family, church activities ect.
- Kept all personnel files up to date with accurate information, paperwork, and all other important information
Front Desk Receptionist
Northland Pioneer College
St. John’s, AZ
09.2023 - 07.2024
- Greeted and assisted visitors, ensuring a welcoming environment at reception area.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for executives and staff members.
- Handled incoming and outgoing mail, ensuring timely distribution of correspondence.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
No Degree - Emergency Medical Technician
Northland Pioneer Collage
St. John’s, AZNo Degree - Applied Behavior Analysis
Northland Pioneer Collage
St. John’s, AZNo Degree - Psychology
Northland Pioneer Collage
St. John’s, AZHigh School Diploma -
Saint Johns High School
St. Johns, AZ05-2022
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Appointment scheduling
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Guest relations
Timeline
Dispatcher
Apache County Sheriffs Office 23
03.2025 - 01.2026
Tower Operator
Apache County Sheriffs Office
07.2024 - 03.2025
Front Desk Receptionist
Northland Pioneer College
09.2023 - 07.2024
No Degree - Emergency Medical Technician
Northland Pioneer Collage
No Degree - Applied Behavior Analysis
Northland Pioneer Collage
No Degree - Psychology
Northland Pioneer Collage
High School Diploma -
Saint Johns High School