Natalie De Leon
Mesa
Summary
Dynamic and detail-oriented professional with extensive experience at Neurology and Sleep Medicine Associates. Proven ability in enhancing patient care through exceptional customer service and effective communication. Skilled in electronic health records management and CPR certified, I excel in problem-solving and time management, ensuring efficient operations and improved patient outcomes.
Overview
15
15
years of professional experience
Work History
Front Desk Administrator and Medical Assistant
Neurology and Sleep Medicine Associates
09.2023 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained appointment schedules for staff, enhancing office productivity and organization.
- Coordinated communication between departments, fostering collaboration and timely information flow.
- Implemented filing systems, improving document retrieval efficiency and record-keeping accuracy.
- Assisted in resolving guest inquiries, providing exceptional customer service and support.
- Assisted with patient intake and data entry in electronic medical records system.
- Conducted routine clinical tasks, including vital signs measurement and specimen collection.
- Coordinated appointment scheduling to optimize physician availability and patient flow.
- Supported patients by providing education on treatment plans and medication instructions.
- Collaborated with healthcare providers to enhance patient care and resolve issues efficiently.
Insurance Verification Specialist
Pulmonary Associates
02.2023 - 09.2023
- Verified insurance eligibility and benefits for patients, ensuring accurate coverage information.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance documentation.
- Processed pre-authorization requests efficiently, reducing delays in patient care.
- Maintained up-to-date knowledge of insurance policies and regulations to ensure compliance.
- Assisted patients in understanding their insurance benefits and out-of-pocket costs effectively.
- Utilized electronic health record systems to document verification activities accurately.
Clinical Allergy Specialist
Valley ENT
07.2017 - 10.2019
- Conducted patient assessments to identify allergy-related issues and develop tailored treatment plans.
- Collaborated with healthcare professionals to optimize patient management strategies for allergy treatments.
- Educated patients on allergen avoidance techniques and medication adherence for better health outcomes.
- Utilized electronic health record systems to document patient interactions and treatment progress efficiently.
- Monitored patient responses to therapies, adjusting plans based on clinical findings and feedback.
- Streamlined workflow processes, improving appointment scheduling efficiency within the clinic environment.
- Analyzed treatment outcomes to propose evidence-based recommendations for enhancing clinical practices.
- Developed comprehensive treatment plans for patients, resulting in reduced symptoms and increased quality of life.
Private Caregiver
Deryck Nuckton, DDS
01.2013 - 07.2017
- Provided personalized care and assistance with daily living activities for clients.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored clients' health status, reporting changes to family members and healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
- Administered medications accurately according to prescribed schedules and guidelines.
- Fostered positive relationships with clients, enhancing emotional well-being through companionship.
- Educated families on best practices for caregiving, promoting a supportive home environment.
Medical Assistant
Neurology and Sleep Medicine Associates
01.2011 - 01.2014
- Prepared examination rooms and ensured proper sterilization of instruments.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Implemented best practices for infection control within clinical settings to improve safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant - Medical
Everest College
Mesa, AZ06-2011
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Listening skills
- Hospitality services
- Cash handling
- Time management expertise
- Exceptional communication
- File organization
- CPR certified
- OSHA and HIPAA certified
Timeline
Front Desk Administrator and Medical Assistant
Neurology and Sleep Medicine Associates
09.2023 - 07.2025
Insurance Verification Specialist
Pulmonary Associates
02.2023 - 09.2023
Clinical Allergy Specialist
Valley ENT
07.2017 - 10.2019
Private Caregiver
Deryck Nuckton, DDS
01.2013 - 07.2017
Medical Assistant
Neurology and Sleep Medicine Associates
01.2011 - 01.2014
Medical Assistant - Medical
Everest College
Similar Profiles
Hannia Luera HernandezHannia Luera Hernandez
Medical Assistant Student at Southwest Neurology & Sleep MedicineMedical Assistant Student at Southwest Neurology & Sleep Medicine
Tatyana ValentinTatyana Valentin
Nurse Practitioner at Shore Neurology and Sleep MedicineNurse Practitioner at Shore Neurology and Sleep Medicine
Mindy KeithMindy Keith
Infusion Manager at PEAK Neurology and Sleep MedicineInfusion Manager at PEAK Neurology and Sleep Medicine
Teancum WillardTeancum Willard
Seasonal Worker at AmazonSeasonal Worker at Amazon
Desiree TunziDesiree Tunzi
Customer Service Representative at Express ScriptsCustomer Service Representative at Express Scripts