Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Jacobs

Flagstaff,AZ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Receptionist Assistant

Gruene Dragon Acupuncture
09.2017 - Current
  • Maintained order and cleanliness of the reception area for a professional and inviting atmosphere.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Took payments and cashed out clients.

Self-employed babysitter

Babysitter
09.2017 - Current
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Front desk receptionist

Aveda Red 115
09.2024 - 05.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved customer problems and complaints.

Catering Server

Old River City Cafe
07.2021 - 04.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers.

Education

Bachelor of Education - Elementary Education

Northern Arizona University
Flagstaff, AZ
08.2025

Diploma - High School

Memorial Early College High School
New Braunfels, TX
05.2023

Associates of Arts - Liberal Arts

St Phillips College
San Antonio, TX
05.2023

Skills

  • Dining area maintenance
  • High-volume dining
  • Food preparation and safety
  • Food running
  • Appointment scheduling
  • Cash management
  • Working with children
  • Call handling
  • Office organization

Timeline

Front desk receptionist

Aveda Red 115
09.2024 - 05.2025

Catering Server

Old River City Cafe
07.2021 - 04.2023

Receptionist Assistant

Gruene Dragon Acupuncture
09.2017 - Current

Self-employed babysitter

Babysitter
09.2017 - Current

Bachelor of Education - Elementary Education

Northern Arizona University

Diploma - High School

Memorial Early College High School

Associates of Arts - Liberal Arts

St Phillips College

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